We selected Brock Windows to replace two bow windows and two casement windows at the front of our house. The main reason for selecting Brock over their numerous competitors was the great reviews on the Homestars site.
Sandy Berkley arrived promptly for our scheduled appointment and was extremely professional in pointing out the benefits of the windows sold by Brock and answered all of our many questions. He was very knowledgeable about the products and the relative strengths about the various window types. What I appreciated most was that he did not put extra pressure on us to "close the deal". Instead, he worked with us to consider different options to come within our budget. He also provided honest advice when it came to retrofitting our other remaining windows at the sides and back of our house and told us that these were not an immediate concern. Our work order was simple to follow and we were told about the approximate time for delivery. After measurements were taken, Graham called at the scheduled delivery time to arrange for an installer, Amry, to come out and install the windows. I can't express enough the satisfaction with the workmanship done by Amry. His crew arrived on time, helped to move some furniture (even though we should done that ourselves!) and cleaned up after the job was completed. Understanding that we have young kids and a puppy, Amry and crew were quite thorough to ensure there was no scraps, pieces of wood or nails left over anywhere in the house and outside.
Unfortunately, there was a little bit of a mix-up as the casement windows (that were the same size) were inserted into the wrong positions and should have been flip flopped. Again, mistakes can happen but how an organization reacts to correct the mistake and follow-up is what defines its quality of customer service. In this respect, Graham, Sandy and Amry stepped up and reinforced Brock's good name by coming back on a separate occasion to reverse the widows and insert them where we wanted to our complete satisfaction. Without question, I would highly recommend Brock to anyone looking for a window replacement. Thanks a job well done!
Sonny Randhawa
- Approximate cost of services:
- $0.00