AtlasCare

Terrific company. Everybody I dealt with was very customer oriented at all times. Would recommend in a heartbeat.

WOW. OUTSTANDING SERVICE Steve came to our home for an emergency plumbing issue. It was the long weekend and no one was willing to come (although they all claim to have 24/7 emergency services). Steve drove from a call in Burlington (we live in East Toronto) at 9:30 PM, on a Saturday of Victoria Day weekend.
He was COURTEOUS, KNOWLEDGEABLE, EFFICIENT, and resolved our problem.
He deserves the highest COMMENDATIONS and the biggest THANK YOU.

Best furnace and air conditioner service.
Been a customer for over 20 years. Very pleased with new furnace and A/C and service.

From getting a quote to installing the next day, the entire thing was painless.
Matt showed up and was extremely professional and we decided together that I would replace the furnace , ac unit, air filter and humidifier. We came to a price I was comfortable with and scheduled the install for the next day as that was what worked for me.
The team showed up on time and were courteous and professional. We discussed the install and off to work they went.
I periodically checked on them and asked questions which were answered and explained right away.
They finished up, cleaned up and were on their way. About 8 hours with lunch break.
Everything is good so far, but I dont foresee any problems with the equipment or the service.

I has red tags from zen bridge when they installed a new gas meter. My tankless had been incorrectly installed before I owned the house. It was aging so I got a new one and pump which Atlas installed and brought the exhaust and electrical to code.

Small leak was able to diagnose issue very quickly.
He was very professional knowledgeable and just an absolute pleasure to deal with.

ATLAS Cares has consistently been honest and reliable in maintaining my HVAC equipment. The service technicians are personable and knowledgeable. For the cost of an annual contract they maintain my heating and cooling equipment and provide annual cleaning and prep for the season.

This winter the boiler for our home broke down in -9 degree weather. Alex from Atlas came out and immediately uncovered a serious and very dangerous problem with the heat exchanger that he fully explained to us. Atlas ordered the parts for the repair while Alex has still at our home and prioritized us for service. As soon as the parts came in, Alex made his way from Oakville to midtown Toronto in a terrible snowstorm to make the repair and ensure that our family had heat and hot water restored. Fantastic service, would highly recommend!

None of the taps in our home had running hot water. I called Atlas Care and Jeremy came over to rectify the situation ( same day service). He told me that the service would cost $500 plus tax.

Once he examined the water heater, he determined that it was the mixing valve that needed to be replaced. The part was to be ordered and he promptly came back to replace it. This job was supposed to be a relatively easy and quick job. Unfortunately the piece didn't fit (manufacture's problem)...the water heating tank was 15 years old.

Neverthless, Jeremy worked diligently and patiently to fix it. He ended up soldering the edges of the mixing valve to fit. He worked on this for a good three to four hours. He didn't leave until everything was done.

Jeremy is friendly, hard working, prompt and takes pride in his work. I would hightly recommend this company. They never changed the quoted price...I still paid the quoted $500 plus taxes.

A couple of days later we talked to Steve at Atlas Care and he came over on the same evening to adjust the water temperature for us. He was very friendly and helpful. We only needed a slight adjustment.

You have a great team Atlas Care!

Our old furnace needed replacement this Fall and after getting many quotes we had a good presentation from Matt - though he took a long time at the house he was thorough and explained the products he was suggesting, as well as how we could switch from our aging air conditioner to a heat pump and get a good federal government rebate. He also offered a side-discharging heat pump that could fit under our deck, which had been difficult for us to find. The products qualify for a $7k rebate which makes the project very worthwhile. The removal and installation of both was done in a single day and the three-man team was great (though they did accidentally break our fiber optic Bell internet cable which was a hassle to get fixed...). So far, the equipment works well - we will have to see how it performs through the winter - and overall we are happy with the result and the company.