Do not sign with "Let's Get Moving".
UPDATE: We went back and forth with the company finding a resolution. They first tried to make us feel better about it all by telling us the movers were FIRED and the driver getting off with a warning. Again we feel guilty for just wanting to be heard and come forth with our experience. Their bribe jumped from $125 to $250 to $400 to $500. In regards to the company's response to our reviews, there was no need to write in all caps while hilariousy getting my name wrong in both responses online and email.
The following is a cut down review (To fit the maximum spacing available for a review) from the initial interactions with the company. Now with the experience had of a month of trying to resolve, I only wish I could see how many reviews have been bought into a NDA to reserve a most disingenuous 5 star rating.
Please find the agreements and emails sent to my roommate regarding these offers and settlments. To be clear with the quote, we did not expect the move to only take 2 hours. That's silly.
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We prepped all of our stuff. LGM team was three people with a large truck for two bedroom apt. I would offer to help and they would deny and tell me to wait. 3.5 hours had everything out of the first place. Started @ 8am to 11:30am and then 12pm-4:30pm getting stuff into the new place. Reportedly took 7 and a half hours. Cost four times our quoted price at $2192.13. We were charged an extra $200 for one unspecified item over 200lbs. We figured the couch must be 200lbs because they couldnt get it inside and we left it out front.
The movers broke our table and broke a dresser. The dresser leg snapped off. The movers were open and confessed right away and admitted fault. We told them this is ok. My roommate and I can fix it. This table has a tempered glass top and a slate lower layer. They took it all apart and wrapped it all up, yet somehow broke the slate corner where one of four bolts go through to hold it all together. The table was then just pieces and would not be fixable. The movers apologized greatly, they took photos and told us that their manager would be in touch soon to discuss compensation for our table. We expected to be getting a call that day based on the information given. The movers seemed particularly worried about the consequences, saying they would have to pay out of pocket for the damage and that even a bad review is $75 out for them. Yet despite all this we did not hear anything from this company. A week had gone by with my roommate reaching out. The cost of a new table, the cost of getting rid of the pieces of our broken table. Some piece of mind in the egregious result of our move. No word for a week from the customer services. We felt ignored and disregarded despite how they presented the situation in person. There has been no sense to accept responsibility in their actions and a serious lack of transparency.
Initially once we got through; they determined that the damage was worth $375. On a table now ruined to scrap pieces of glass and slate which we can find new for approx $1500-$1700 online if not from Wayfare. $375 with a claims service deductible of $250. Meaning we get a total of $125 (After rounding up from $115) return on our $2192.13 move and $1500 table.
TLDR; Don't sign with LGM. They will quadruple your quote ($480 to $2192.13), refuse help, break your possessions, guilt you out of a bad review and then refuse responsibility to rectify their wrong doings by ignoring any attempt to create a solution.
In the final stage of this ordeal while we had been sitting on our reviews, waiting to post them in case we had a final resolution. Their binding agreement in what they consider "fair compensation" is a contract declaring that if we accept the $125 then we are not allowed to post a bad review and could be fined up to $5000.This is by far the worst customer care and service I have experienced from a moving company and possibly a company as a whole.
A $125 bribe is not worth this review and hoping that you, reading this, choose someone else to handle your move.
- Approximate cost of services:
- $2,192.13