Maidstr

I hired Maidstr for a move-in/out cleaning for a large 2 bedroom apartment in an old building. The job was quoted at $323 for 2 cleaners. The apartment was quite dirty when I took it over, so I had already cleaned the place once over - sweep, vacuum, mop - so I was really looking for a detailed cleaning as a second pass. The place was completely empty, no furniture or anything, just bare walls, and floors. When I began my walk around with the crew, I mentioned there was a dog smell in one of the rooms. They immediately called the company to charge me an additional pet hair fee, despite the fact there was no pet hair. I then pointed out dirt on the walls, and they flatly said they don't clean walls - "if you want clean walls call a painter." I called the company to express my confusion, that I expected I could provide some direction to the cleaners with areas I wanted them to focus on. The person I spoke with was nice, but explained they only do things in their "checklist" - which isn't really a checklist. I had read the description of their services - that the move-in/out cleaning was to help provide a fresh start in a new place. What I can say is that this was not that - the description of services and the attitude of the cleaners did not meet my expectations for a nearly $400 job. I can't speak to the quality of their cleaning, but at about $50/hr per cleaner, I thought I'd be able to ask how I wanted the place cleaned. I cancelled the services and was charged $75.