We had a patio door replaced and they arrived to install and the door was the wrong size and the operator was reversed. They reordered and came again to install and this time it was okay. On the first door install, I noticed the screen was not a tight fit and poorly installed. On the second door, the screen again was bulging and not installed well, I swatted a fly and the screen let go completely, now a 5 inch opening. I called and they said someone would be out to repair, weeks passed, called again, same answer. weeks passed and then called salesman Mike who said he would look into it. weeks have passed and still no repair, no phone call to follow up. Would I recommend this company, based on customer service, NO. My husband will probably have to repair this because I have no faith in them showing up to do it. I'm afraid this is a company who once they have your money, you will never see them again. Buyer beware!
Within 24 hours of posting this review, I received a terse reply with no apology and after much dialogue, a service person did come out and repair the screen. The screen apparently is warranted for 30 days which I did not know because I did not get any warrantee information at time of purchase. Damage was within that time frame.
- Approximate cost of services:
- $4,000.00