Extremally poor customer service
After a complete roof replacement with the preferred protection warranty I developed a condition over time which mirrored itself on my neighbors roof. Our installs were 1 day apart.
I spoke to the AM rep at our local trade show and addressed this concern. He took my information and would forward it on to his supervisors. Hearing nothing I called and was told the matter was on the Production Managers desk. I left the 1st of several voice mails.
Two weeks later I attended the office and spoke to their receptionist, gave my information who was aware of the concern as my neighbor had called.
Another week+ nothing.
Eventually an appt was made with neighbor only... where the Mgr was a no show.
That appointment wasted time and money!
This matter is still outstanding.
In my opinion, AM Roofing has clearly demonstrated extremally poor customer service.
- Approximate cost of services:
- $1.00