Sleep Country Canada

I feel ripped off. My fiancee and I are starting our lives together, and we wanted to invest in a solid, comfortable bed. We believed Sleep Country to be reputable and of quality. You pay for what you get for, right?

We first bought the Bloom Lift adjustable base for 1200$ on the 11th of December, 2022. The salesman was jumping up and down on the bed frame in the store. Within a few short months, multiple legs bent and broke, severely scratching our floor. Sleep country sent us more legs, and those in turn broke as well. We were resigned to sleeping with our mattress on the floor because the bed frame was so severely compromised. After much haggling, they allowed us to exchange the bed frame (they would not allow a refund).

We upgraded, and paid more, for the Malouf Blackwell bed frame. We paid 180$ more, and we received the bed on the 11th of September 2023. Again, within a few short months we were experiencing unsteadiness with the bed. There is a sole support leg in the middle of the bed, which is only fastened with 1 screw. Whenever you sit, move, etc, the leg moves around and scratches the floor. Needless to say, this is uncomfortable.

I can't believe, after spending over a thousand dollars per bed frame, to AGAIN be having structural issues. I mean come on. Sleep Country, founded in 1994, have yet to decipher the complexities in creating beds which can support human beings! Neither myself, nor my girlfriend are overweight. And even if we were, their beds should be built with some forgiveness! Imagine if sleep country was in the bridge building industry. Yikes.

I've been in contact with sleep country regarding this second bed, and they have been far from helpful. They state the sale was final. I was not made aware of that at the time! The only notice I got of that was on the receipt, in fine print of course.

Utterly frustrated, I wanted to leave a review on the sleep country website for the Bloom Lift, as well as the Malouf Blackwell. There is no option to do so on the website. So I asked customer support for help. Again, no help. They closed the chat on me instead. Incredible.

There are only 2 reviews for the Malouf bed, both of which are 5/5 stars.

I applaud sleep country for this incredible bamboozle. 5/5 stars.

I will never purchase from sleep country again.