My toilet and bathtub were plugged due to my renovation project, so I called Birnie Thos R & Son, they showed up within 2 hours, which is very good. they managed to make the water drain through, however it is very slow. Plumber suggested to use camera to confirm the reason of slow drainage, it is very expensive but I thought they already on site should be a good idea to find out. They found out cause and agreed to leave a CD for me to review. However the next day the office informed me that machine did not work properly so did not record the video, they need to come in again to rearrange the video part. I work during the regular week, so I have to ask half day off to arrange him to come in. I guess their computer is not working properly again, so they have to call the office to arrange another computer to be dropped off. It end up an half day work. The technican has a good attitude, however not familar with new technology plus very expensive bill, for the work of making water running through and locate the problem area cost over $1000, without really fixing the real problem. I have to call another company to dig out and remove the plug debris. I do not recommend this company.
- Approximate cost of services:
- $1,000.00
- Company Response
Hello
We take any complaints very seriously and had you called into our office to let us know we would have been able to take quicker action.
Yes it is true that we were having some issues with our equipment on this call, however you did not receive any extra charges for us to complete the work even though we had to return a different day. What was quoted was what was performed. Please also note that I personally came to see you 2 times to give you a quote. Each time we called and confirmed an appointment with you and each time you were not home. I waited an hour each time and tried to contact you. We did leave the quote for you in your mailbox and if you would like to receive it by email I would be more than happy to send it to you. It is our endeavour to satisfy each client with as little inconvenience as possible. We appreciate the opportunity to serve you and we also wished that the situation turned out better. We would be more than happy to discuss the situation further.
Thanks
Rob Birnie