HomeOwner from Georgina

This is the second time we have had this company come out to perform work on our home. The first involved replacing a heating element in the hot water tank which was a reasonable cost of approx $150. The plumber for this job was very nice but 5hrs late arriving. The job was completed in less than an hr. The cost was incredibly high for cutting a copper line to remove the old shut off valve and installing a new ball valve in its place - $315!. We were not quoted a price prior to the completion of the job, we knew what the job involved and expected to be charged accordingly. Needless to say I was incredibly unimpressed with the cost for less than an hour of work. After many calls to the office a $60 credit was given and no further discount could be applied as we had already been given a discount as the "book value" for the job was listed as being over $400. Not at all impressed with the price gouging. An explanation was given as this is the cost of the truck and equipment etc. The office manager and owner were unwilling to charge appropriately for the job. The staff member I dealt with was very pleasant, as was I. I was asked if we would give them another chance- not likely! Which is unfortunate for them.