ashley from Brampton

I had an absolutely terrible experience with transcanada. I scheduled a move from vancouver to toronto mid april. I was told to expect my things the week of the 23. Which was fine. However from the beginning I had to be constantly getting in touch with them for confirmation. I was waiting for a time confirmation for the movera to pick my belongings up. I ended up having to call them. The vancouver movers were great. They came on time and moved everything quickly. I paid the deposit and was told I would receive an email from the contact as to my remaining balance. That confirmation never came. I had to email them for confirmation 2 weeks after my move. They told me to expect my things in Mississauga shortly. Now it is mid may. I sent ANOTHER email asking for my things. I was very angry. I was made aware that my things had been sitting in storage for 3 weeks. No one called. The only time they did call me was after my angry email. Then they didn't call the primary number and didn't leave a voicemail. When I did get in touch with the dispatcher I received a remarkable amount of rudeness and attitude and difficulty on delivering my things. I got in touch with my contact at that point and asked for recompense. I was told they would speak to managent and get back to me. I never heard back. The movers show up an hour earlier than scheduled and then when I call transcanadamovers asking for my contact they tell me he's stepped out and on top of everything charge me a change of destination fee bc I asked to go to a location 20mins further. I received an incredible amount of attidude and rudeness from this person Emere I believe his name was. He was condescending, extrely rude, silencing and just terrible to deal with given the situation. All in all I am thoroughly disgusted with trans canada and would never recommend them to anyone who wants their things on time and expects excellent customer service and professionalism.