Reviews

1/10

This company, Lifetime Basements and Renovations was very friendly to talk to, but very poor workmanship and terrible organization and project management. My project was a small renovation on a bedroom upon initial quote they said they should be able to do it in about a week for the project. Once I signed the contract, they said the project would take 2 weeks. A 2 week timeframe was ok to me, when the project was done, it finally took 4 weeks. There were days that they were scheduled to show up and not show, several days where they said that they would be there first thing in the morning, and then not show up until 2 in the afternoon. Once they got started working, they would work for an hour or so and have to run for supplies, or coffee and either not return until the next day or return to work for 30 minutes more and then leave for the day. I have some renovating experience and i can tell you that this was a simple job and should not have taken more than 2 weeks (even if I were to do it myself). When they were done the project (I had set it up so I would paint the room at the end myself) it took me about 6 hours to fix all of the mistakes and poor quality work before I could paint. When putting the casing back up, there were nails sticking out into the door frames, when the electrical outlets were cut into the drywall, the holes were cut too big and I had to patch those, I had to recut the baseboard to fit (they had bought and cut baseboard for the room for me to put on after the flooring was done by a different contractor I hired), the baseboard did not fit. The drywall mud job was average at best, I spent a lit of time patching dents and filling in pock marks everywhere the wall was mudded. The weekend they did the drywall mud sanding, we were out of town and came home to drywall dust all over our home (upstairs and down) after I expressly asked them to plastic off the room during sanding to contain the dust. They ended up having to send in a cleaning crew to clean and dust the house top and bottom. They had offered to come out to fix some of the problems, but by the time I got to talk to the owner, I had already fixed them over a few days and told them I did not want them touching the project again. All in all, I was very disappointed in the workmanship of this contractor. I would not recommend this group to anybody.

Approximate cost of services:
$7,500.00
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Company Response

Hi John
We're sorry to hear your experience with our company wasn't as you had anticipated. We would appreciate the opportunity to address this as your project comes with a 2 year warranty. Please contact us to let us know how we can help.