The final price on our deck was 2.5 times the original quote. They put the railing on unpainted wood and said it was our fault. In the end we even were forced to pay extra to have the rails removed the wood painted and then the rails replaced.. Once they signed on to the project they said they had to build a wall to secure the rails. We found out after this was untrue, cost extra and doesn't look great. We did find the people they hired very good in general, they were on time, and professional. After this review was printed theowner called and tried to get me to remove the review, then he had three old postive reviews all of a sudden placed, and finally he tried to make HOMEStars remove my review by denying that I had ever been a customer. He has not been receptive to any comments we have made, and has repeatedly tried to blame us for all problems. I am amazed at the amount of dissembling and subterfuge Klondike has resorted to rather then ever at any point in time, apologizing, or taking any ownership in any of the issues we have experienced. I would continue to say BUYER BEWARE
- Approximate cost of services:
- $50,000.00
- Company Response
Hi MM,
We take client satisfaction very seriously and pride ourselves on having highly satisfied clients. I assumed that after our last conversation, agreed upon resolution & your final payment that everything was resolved to your satisfaction. I am very sorry there seems to be a breakdown in communication. Please do not hesitate to contact me should you wish to further discuss your concerns.