Alison in Toronto

I would avoid purchasing any product from here. Our couch hasnt worked since it arrived. We purchased the Odette sofa bed. However, the sofa bed piece doesnt work. The 2 sectional pieces also dont stay together. Weve been going back and forth with them jumping through hoops trying to get an exchange. We opened the ticket the day after we got the couch delivered. We have to follow up all the time as theyre unresponsive. They had us send pictures and videos then dont respond for weeks. Offered us $150 dollars back off a $1400 couch. Seems unreasonable when half the couch doesnt work. We also were only ever asking for an exchange. Then they request more videos but failed to tell us this was needed until we called in. The only time we heard from them was when they tried to call on Christmas Eve and New Years Eve. Theyve finally approved the exchange after 3 months and now were waiting at least another month for a new couch. To top it all of their agents are not helpful over the phone and unresponsive via email. No one who answers the phone has any authority to actually provide any support. You have to wait 4 days to speak to a manger. Save yourself the headache and buy from a better company. Lastly, when we initially called to order this couch the sales agent tried to sell us on a returned floor model for a discounted price. They clearly have quality control issues. It gets worse!!! We finally get the exchange approved and they confirmed the product didn't need to be packaged. After wasting an entire day for the exchange they can't do the exchange because the product isn't wrapped. Despite suggesting the clear solution that they bring in the new product we unwrap and repackage the old product. They now expect us to spend $77 to reschedule the exchange because they failed to communicate properly. On top of that we have to go spend $100 on bubble wrap. Worst company!! They have no customer service or respect for customers. Take your money and run as far as you can!