Air conditioner stopped working
Space Pak air conditioner cut out. Technician came out and found the breaker tripped (I had looked but didn't see it). Breaker reset and the system came on. Technician suggested that this was only a symptom of a bigger problem and went on to check both the indoor and outdoor units. He claimed to have found a faulty capacitor, removed it and showed it to me - some rust, etc. He quoted $356 plus tax for a new capacitor (I found one online for about $50). I said I would like to leave it as it was an old unit the would probably need to be replaced before too long. So he put it back in and then it didn't work even though it has been working when the breaker was reset. So now I had to replace it as it was a very hot spell. Final bill $590 for what I think was unnecessary and overpriced. They had sent around a request asking for feedback so I told the lady at reception about my concerns and she said someone would get back to me. They never did so I put an unfavourable review on Google - the manager said I should call Niko to discuss. I called at least three times and got a message machine, left messages and no one got back to me.
- Approximate cost of services:
- $600.00
- Company Response
I'm sorry for the trouble your Space Pak air conditioner caused and the delay in our staff responding to your call. Even though we always aim to deliver superior service, it appears that in this case we fell short.
The technician's suggestion that a defective capacitor might be the root of the problem is troubling, especially in light of the substantial price discrepancy between the quote you received and the one you discovered online. We sympathize with your annoyance and aim to quickly resolve this issue.
Please accept my sincere apologies once more, and thank you for your understanding. Your suggestions are important to us, and we'll use them to make our services better. We appreciate you bringing this to our attention, and we are eager to find a satisfactory solution.