After getting poor service from several contractors, we continued our search and chose Vinyl Pro Windows and Doors – Edmonton, to replace our Garden Door. I submitted an on-line request to Vinyl Pro for a free no obligation site visit. Surprisingly I was contacted within 20 minutes. An appointment was set up for the next evening and Igor showed up at our door exactly on time as promised. We were already impressed with Vinyl Pro’s response time and were soon to be impressed even more. Previous contractors told us our door opening required a higher costing non-standard special order door and it would be best to duplicate the size and type of door we already had. Igor thought the opening was within a standard range and that duplicating what we had would be more expensive and likely recreate some of the same problems we were having. He took the time to go over different products Vinyl Pro offers, provided us with alternatives and important detail we had never heard before. Igor is very straight forward and knowledgeable about his business and conveys confidence in his and his team’s abilities. His professionalism and sincerity made it so much easier for us to make an informed no pressure decision. We felt very comfortable working with Igor and his team and were given an opportunity to actually see the door and lock hardware in the showroom before we placed an order. We chose a PJ 2000 2 door Garden Door with a Ferco multi point security lock. The installers arrived November 9th right on time as promised and were very professional, personable and considerate. It turned out that Igor’s assessment of the job was completely accurate. The removal and installation went very well and Michael took the time to review the installation and answered my questions. We are very pleased with our new Garden Door, it is well built, energy efficient and reasonably priced. It looks so much better than what we had before. We recommend Vinyl Pro to our friends and family and will definitely contract with them in the future.
- Approximate cost of services:
- $3,500.00