Write A Review Reviews by Fran Augenblick in Thornhill
A review for Sears - Thornhill
I recently had a very bad experience with Sears Canada. I purchased a dishwasher in the Promenade Store at the end of December. It never really got the dishes clean so I arranged for a service agent to come and look at it. He blamed it on us the way we were loading the dishwasher and wanted to charge us for the service call. The problem never got resolved so again I called for a repair agent to come out. He told me that there was a problem with the motor and would order new parts. He promised to be back to fix the dishwasher. When the third agent came out he didn't have the parts to fix it and again I am waiting for the fourth service call. AT this point I was told no one can come because the parts are on back order.T his is a brand new Kenmore product that's hardly been used. I am very disappointed at the poor service I've been given. Our family has been a loyal customer of Sears for many years but would reconsider every buying anything of value there again.0 of 0 people found this review helpful.