Write A Review Reviews by Disgruntled in Calgary
A review for ACROSS CANADA VAN LINES
I scheduled them to move me, and they seemed professional and affordable when I talked to the Sales rep. They gave me a very high quote, yet when I complained that it was probably 3 times as much as it would cost they told me it is weighed in transit and I would only be charged for what my freight actually weighed. They also told me it would be between 7-10 days. One I was in Calgary I waited 9 days and since I hadn't heard back yet I called. They told me the pick up day and the day after the pickup day didn't count in the 7-10 days. Then they told me the day its in at the station didn't count in the 7-10 days either so it would be more like 13-14 days. No biggie. I got a call about a week later telling me the weight of my final shipment and the cost and it was double what I had estimated!! I complained to the company and asked if maybe there was a mistake and my stuff was weighed with other people's things, because they had told me it was shipped with other goods to be dropped at stops along the way. He told me i better pay it in full or I wouldn't get my stuff. His tone completely changed. I got my mother involved because I figured maybe they were trying to take advantage because I was younger. They basically told her off. Then we didn't hear from them for another week and when we called to see where my stuff was they told me it would get there when it gets there. So after ANOTHER week of constant calling to get an answer and being ignored, we tried to get ahold of a manager or supervisor but found we could only talk to the one sales guy and he told me nobody would listen to us. He then accused us of harrassing them. They told us because we had complained about the price, they had taken my stuff to edmonton and it was in storage there! We said we'd pay it, but they still refused to deliver for some reason...saying all the trucks were busy. So afterjust over a month I finally got my stuff, had to pay out the ears...and the movers who came to my house told me to help them move stuf!! The nerve!! Needless to say it was very stressful and this company is full of con artists! They do it because they can get away with it!
We apologize for the inconvenience the delay may have caused you. Our service terminal for Alberta is in Edmonton, so any freight routed through this area is offloaded in Edmonton unless it is a larger shipment that can be delivered directly on a dedicated truck. Since no deposit is required for any of our household goods relocations and we collect payment upon delivery, we must ensure the delivery party is in agreement with the final charges based on weight or we are not able to load the truck. Again, we apologize for the unforseen delays that occured with your shipment.