Reviews

10/10

Ben is the type of roofer you want to do your roof. He is very detail oriented and a perfectionist. His crew is very nice and polite. Our to do list: water/ice shield, whirlybirds, more vents, new exhaust cap and chose the more expensive heavy duty shingles. The roof is beautiful and heavy duty. Their workmanship is top notch! You can trust Luc and Ben.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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10/10

Before I met Frano I had another company do some interior basement system waterproofing. When the basement leaked, the company didn't honor their warranty and gave me so many excuses that I knew I was going to go nowhere with that company. I decided to start over again and look for a company that knows what they are doing. My idea was to waterproof the exterior and properly redo the interior with weeping tile. You may think it is overkill to do inside/outside, but this area has a high water table. Also the house is 100 years old and the basement block walls were in bad shape. As well there was no existing exterior weeping tiles. When it was exposed, the exterior wall were in rough shape. Mortar was gone between some blocks. Some gaps could fit a whole hand in them. As for the interior, water was rising from below the house hence the need for internal weepers. This was a big job and Frano professionally handled it with ease. When the entire basement floor had to be broken and taken out - Frano's crew handled it. There were no shortcuts. Frano saw the job completed through to the end. He even contracted/oversaw the cement company who poured our basement floor and exterior laneway. Alot of other companies would tell you to find your own cement guy and you're own your own. I only trust Frano and recommend Hero Plumbing for all your waterproofing and plumbing needs.

Approximate cost of services:
$0.00
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Company Response

Hi Tim, Thanks so much for the detailed and kind review. This was the type of job we love- resolving all a clients needs until they are satisfied. It was a pleasure working with you. We wish you the best, Hero Basement Solutions