Troy Transportation Moving and Storage - moving company
Troy told us no problem moving my mother 2 hrs away on 2 Nov 11. At 3:30 pm Nov 1 Alice Hunter called and said the truck was making a detour 1 1/2 hrs away! Based upon what few items my mother had the quote was 1000 lbs, worst case 1200 lbs - highest charge $658. When they arrived to pick up there was already a load - about 1/2 of the truck space. My 84 year old mother sat in a kitchen chair in her apt ALL NIGHT, She had no bed. The movers never showed up... no one rang her intercom. They said they were there, my mother never left the apt. On Nov 3 Alice from Troy told us it was 2000 lbs at well over $900!!! Alice finally settled for $800. Part of the service was to place the furniture and erect the bed. They brought 3 easy chairs up and put the bedroom stuff against the wall. Said they were going out for a smoke. They took off and never came back. They DID NOT even put her bed up for her. The whole ordeal was a fiasco and VERY SHADY feeling. I would hate to think of some other senior going through the fear and uncertainty and total $$$ ripoff that my mother did with this company.
- Approximate cost of services:
- $800.00
- What could this company do to improve their services?
- Run an honest business - I have no doubt whatsoever that the weight included the load already on the truck as well as my mother's. They were just trying to recoup gas cost for their ridiculously far away detour.
- Any advice to offer fellow homeowners facing a similar project?
- DO NOT USE TROY
- Company Response
Dear Brenda,
Thank you for your feedback on your recent move with Troy Moving. We appreciate your recent business. We apologize for any inconvenience that we may have caused you. We strive to do our best on every job, however delays sometimes may occur, therefore we offered a substantial discount on the move to make up for any delays. Thank you for your understanding and we wish you all the best in your new residence.Troy Moving Team