This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Overcharged and incomplete work and Property Damage
Owen;
We apologize for your dissatisfaction. We never want to have an upset customer and have attempted to correct this. We have offered you an apology and attempted to rectify the situation. We feel compelled to address these issues directly---
1) Our office did in fact email you an invoice, and your wife reviewed it with our office on the phone. We were specifically asked by you to deal with your wife directly and collect a credit card payment because you were away on business. Nobody was bullied and we do have emails which we can provide contrary to your claims.
2) Our crew did in fact back-fill the void left in the ground. Our contract clearly states that restoration of the area and new landscaping is not included in our scope of work, and we have photos to show the work being completed contrary to your claims.
3) Although we do not provide warranties on back-fill, a crew was sent to attempt to rectify the situation. They brought in more material and cleaned up for you on a goodwill basis. We then took photos of your property which show the back-fill was completed including washing down of all the surrounding areas.
4) Regarding possible damage to your yard belongings- it was many weeks after the work was done that we received your complaint. We have asked several times for photos or proof of our crew damaging the items on your property and if received, we would have gladly taken care of the issue, if any. We have received nothing.
We again apologize to you for the misunderstandings and your concerns. We have many times tried to address them with you and rectify the situation. We will keep the photos of our completed work and look forward to showing the photos to any current or potential customers who are reading this review who want proof that we completed the work.
-West Coast Tank Recovery
Customer Satisfaction Team
Thank you, Richard. Your review is much appreciated and we are glad we provided professional and satisfactory service.
-West Coast Tank Recovery
This entry did not meet HomeStars review criteria.
Oil tank removal and contaminated soil remediation
Thank you for your review! We appreciated your business and are glad we were of service.
-West Coast Tank Recovery
Thank you for the review,Tom!
-West Coast Tank Recovery
Thank you! We appreciate your review, Mary.
-West Coast Tank Recovery