Dear Andy,
It was a pleasure working with you the first time, and the following times during other projects.
We always enjoy your friendly demeanour, sincerity, and politeness.
It will be our delight to work with you on future projects!
Team LOTUS
Back deck, fence, grass sodding
Thank you for your feedback, Aaron.
It was a pleasure working with you on your backyard project!
We hope to work again with you in the future.
Team LOTUS
Dear Mark,
We are sorry to hear about your bad experience.
We would like to take this opportunity to respond to your review in a detailed and constructive manner.
It was our team's understanding that you were satisfied ed with the quality of service provided at the time of project completion. Our team always makes sure that there are no outstanding tasks and that the customer is fully satisfied before leaving the site. Such was the case with your project, which commenced on November 30, 2017 and was completed on December 6, 2017.
You mention "deteriorating/crumbling stones" as one of the possible causes for your dissatisfaction. We would like to bring your attention to the fact that we were asked to lay pavers that would match existing. In your case, existing pavers are "tumbled", meaning paver edges are not clean cut and straight; rather, they appear weathered, rough, and, in some cases, as if they had chipped off). We bought exact same pavers, new, from a trusted supplier, and delivered and installed at your property (proof of purchase is available upon request). Under no circumstances would we purchase used pavers. Furthermore, it is quite evident whether a paver is new or used, and you would be able to spot the difference instantly. Moreover, all pavers are backed by a lifetime guarantee, and are manufactured to highest standards.
You also mention that "they have never contacted us as promised", yet you go on to say that "we have been e-mailing back and forth". Unfortunately, the aforementioned statements are self-contradicting.
As you recall, we have been in touch on several occasions, as well as asked for pictures of the area you are not satisfied with to assess the need for repair, if any. We have also notified you that a crew member will be out to conduct necessary repairs, if any, possibly at the end of the season.
Please, understand that we are within our 2-year complimentary warranty period, which stipulates that repairs will be conducted, if necessary, within the 2 year period.
Our preliminary assessment of the area, based on pictures you have sent, which, unfortunately, have no indication of date, determined that there was no immediate need for emergency repairs.
Unfortunately, we were not able to make further determinations, as your pictures were much zoomed in, and did not allow us to see the broader picture.
As previously explained, it is natural for some shifting to occur, especially after winter, as ground freezes and thaws, and moves as a result.
We would like to, again, extend our apologies for your frustration, and remind you that we will address the issue as soon as possible. Kindly consider that we are still within our 2 year warranty period, and all necessary repairs, if any, are covered under warranty.
We would like to thank you for taking the time to voice your concerns.
We always strive to provide exceptional service to our clients, and will continue to do so vigorously.
Best regards,
Team LOTUS
Dear Zack!
Thank you for entrusting us with your backyard renovation project. We are thrilled to hear that you are enjoying the space!
It was a delight to work with you. Looking forward to future projects!
Team LOTUS
Thank you very much, Roxanne.
We are humbled, and excited to hear that you are pleased with our work.
Looking forward to working with you again in the future.
Team LOTUS
It was a pleasure working with you, Valentina.
We are glad to hear that our services were up to your standards and satisfaction.
We are looking forward to working with you in the future!
Thank you for your feedback, Analisa!
It was a pleasure working with a client like you - one who is timely, polite and is reasonable in their demands and expectations.
Custom Cedar Pergola (15'x15')
Thank you for reviewing our work, David!
It was a pleasure working with you - you were easy going, decisive and very helpful in providing job specifications.
Looking forward to working with you in the future!
This entry did not meet HomeStars review criteria.
Outdoor Pergola and entertanment kitchen
Dear Larry,
We are delighted to hear that you are satisfied with our work. Its been great pleasure working on your project with you and your lovely wife.
Looking forward to working with you in the future.
Sincerely,
Lotus Construction
LOTUS was founded in 2006, and has been providing exceptional service to its customers for more than 10 years.
We strive to meet our clients’ wide variety of requirements and expectations by using quality stone and lumber products, and providing personalized and thoughtful design concepts.
Our unique interlocking, decking and landscaping concepts allow for beauty, usefulness and enjoyment of any outdoor space – big or small.
Our professional knowledge and expertise allows to confidently complete almost any outdoor project.
We offer complimentary consultation and quotations to our customers, along with creative designs and site plans.
From driveways and patios to decks and outdoor kitchens – we look forward to making your dream project a reality!
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