- Approximate cost of services:
- $15,000.00
- Company Response
Hello Kimberley,
Thank you very much for taking your time to review Norseman! It is very much appreciated!
Enjoy your new space!
Norseman Team
Hello Kimberley,
Thank you very much for taking your time to review Norseman! It is very much appreciated!
Enjoy your new space!
Norseman Team
Two very successful large renovation projects
Hello Laura and Andrew,
Thank you very much for taking your time and reviewing us! We strive to make the renovation journey an enjoyable one. We hope you enjoy your new space and looking forward to working with you again in the future!
Norseman Team
Dear Robert,
We apologize for any misunderstandings on your renovation. However, if you are going to write a statement to cause harm, we feel that the actual events and trials that created your animosity should be transparently elaborated. So, that real judgement can be established.
We started working on your home at the end of August 2019 and the project started as a full rear addition constructed on piers. However, the scope of work expanded to a basement renovation including an underpin with a complete annex of the primary drawings. Not only did an addition of services extend the time frame, but we were also working next to an uncooperative neighbour on a semi-detached home with zoning issues and inaccurate survey of which the drawings were assembled from.
The project was stated to be 3 months for "substantial performance" NOT completion, as completion would have been in 6 months. However, we do not charge for the management of the completion period. So, our contract reflects the period that we bill for, knowing that 3 months (as in 90 days) are set for substantial completion prior to work being officially completed (this is a Norseman Construction benefit; it helps keep costs down).
The extended work required a full permit revision with new drawings and a new permit to compensate for this extended period. It also required a full rework of how your project was to be assembled and completed.
This extended your project after demolition had already started by 3 months and into Christmas and this was just to catch up on where we were to be two weeks into the initial project.
On Fri March 20, 2020, at 9:51PM we alerted all active clients that we were shutting down for an undetermined period and that under section 6.5 of our contracts we would wait for further instructions. We updated all our clients as we navigated through the initial COVID-19 panic; this was followed by very detailed updates to our continued temporary closure for 3 months.
On Sat April 11, 2020, at 1:23PM we alerted all of our active clients about the continued shut down and once again about a month later, May 13, 2020, at 2:32PM alerting all active clients and trades that we would be making a slow re-entry back to work.
Unfortunately, some of our trades did not make the time crunch and their businesses did not make it through the impact of the pandemic. However, we did not give up and we did not abandon our clients, and though it was a tough road we looked for new trades to finish the renovations. While we admit that there were some problems reassembling projects with new trade groups and with new people on site, the work did get completed and they did pass all inspections.
All the work we completed was following the code and had passed all government issued inspections. Your project had some zoning issues which were caught on site and unfortunately the drawings did not reflect the actual sizes. Therefore, the project was further lengthened due to the structural issues to the existing structure that led to a plan revision. In addition, you had increased the scope of the work by including a basement extension and renovation. This in turn lengthened the project timeline and increased the budget of which you were further unhappy by the situation, and it is evident in this reaction.
The pandemic hit hard in March 2020 and as mentioned, we temporarily shut down to protect our staff and our clients. We did not open until the end of May 2020 and even then, it was a slow restart as we wanted to ensure the safety of our staff and our clients. As mentioned, this was tough and for some of the clients who lost their jobs during this time which led to more trying times. However, we worked together hand in hand to complete the projects during this tough time.
The initial start of your project was August 21, 2019, however, on September 11, 2019, your project was deemed unfit to be completed as it was intended. Engineers, architects and designers had to create and redesign new drawings, the draft was completed on Oct 23, 2019.
The CWO accepted the new drawings on November 4, 2019. This increased the project timeline increased in work by approximately 3 months due to additional items added to the project.
On November 18, 2019, the property required an underpin to continue after excavation; inspection and revision was required by the city to proceed.
By November 27, 2019, the new set of drawings had been approved, the trades were booked, and everything was ready to restart up again.
On December 11, 2019, the underpin started, 7 days later, on December 18, 2019, the underpin completed.
On December 23, 2019, the footings were completed, and we were awaiting the survey to verify the points.
Between the dates of December 23, 2019, to January 2, 2020, we were closed for Christmas.
At this point, the project is now being held during winter and as a result, to acquire and build the required additional material was slowed due to poor weather (snowy conditions and below 0 temperatures).
The project continued on schedule until the COVID-19 pandemic, and we faced a temporary closure which lasted from the lockdown between March 20, 2020 to May 13 2020. The project starts up. It was a slow restart as we wanted to ensure the safety of our staff and our clients, which continued until September 2020. We would have a 90 day hold back to add to this amount of time after completion. Then we would validate the entire warranty period and repair any outstanding deficiencies for the entire length of time allotted to this project.
During the of COVID-19 pandemic we were forced to shut down and none of our staff were working at this time, while many of our clients were renting due to the ongoing renovations to their home. We understood greatly that they were in a hard spot and so some of our project managers selflessly offered to work independently from us to finish the job and we offered this option to some clients who we knew were in a hard spot.
Once we were back up and running and our project managers were back on salary, we did not charge our clients the remainder.
We, at Norseman Construction, stood by our clients during such a difficult time in our company's history.
We use the photos of our completed projects as a strong and positive testament to the various trades and to the people who worked on them through these difficult times. Some of these renovations turned out to be one of the nicest looking projects and we took pictures to show our pride and perseverance through adversity.
We have a deep sympathy for your personal and difficult strife while this renovation was ongoing, and the construction expansive issues, which you requested, that caused delays and further financial burdens on your life as this project continued. We apologize sincerely for the negative impacts the pandemic has on you as well as the issues it caused you while this renovation continued.
However, we feel that although you might not like the way things went. As you have mentioned the result (in which we will differ on whose accomplishments merit the praise) turned out to be a great project and although you intend harm in this review of our relationship during this project. We wish you nothing but the best in the future and we congratulate you on finding employment.
Pandemic Home Renovation 2021 - 35 Glen Davis Crescent
Hello Sean,
Thank you very much for taking your time to share your experience with us! We loved working with you and hope you enjoy your new space!
Norseman Team
Hello Sandra,
Thank you for taking the time to review us! Robert will be very happy to hear your lovely review. He takes pride in making his clients dream space a reality.
Norseman Team
Hello Aaron and Sabina,
We hope you're enjoying your new bathroom! Thank you for taking the time to review us! It is much appreciated!
Norseman Team
Hello Karrie,
Thank you very much for taking the time to review us!
We at Norseman hope you enjoy your new space!
Have a great day!
NORSEMAN TEAM
Hello Christine and Piera,
It's always lovely hearing from you! Thank you for taking the time to review us! We appreciate hearing feedback from our clients.
We hope you enjoy your new space for years to come!
Norseman Team
Hello Adam,
Thank you for taking the time to review us! Your feedback is very important to our team.
We hope you are enjoying your new space!
Norseman Team
Hello Lisa,
Thank you very much for taking the time to leave a review for Norseman. We really appreciate our customers feedback. Robert will be very happy with your comments! I will be sure to pass them onto him!
Have a great night!
Norseman Team.
Based in Toronto, Norseman Construction & Development Ltd. has been a leader in residential renovations and custom home construction since 2005. From concept to completion, we take a client’s vision and make it a reality through a comprehensive process to ensure the finished product exceeds expectations.
Our wealth of experience, skilled expertise and attention to detail enables us to offer you innovative solutions, competitive pricing and the ability to meet milestones. We appreciate how much your project means to you. That’s why we approach each project with professionalism, integrity and adaptability while maintaining open communication with you every step of the way.
We pride ourselves in Home additions, renovations, custom home building and design.
Let us partner with you to create the home of your dreams.