- Approximate cost of services:
- $300.00
- Company Response
Dear Mr B,
We regret that our service did not meet your expectations. You had previously given us a perfect rating for our salt generator installation and we did find two separate leaks in your pool. When you called us regarding your leak you mentioned that you were certain that the pool was losing water at the same rate with the pump on or off. This diagnosis was incorrect and misled us in our search for the source of water loss in your pool. As we strive to improve our service we have learned a valuable lesson to only come to conclusions from professional diagnosis. We tried our best to save you money and in the end you hired a different contractor to fix the leak. The other contractor charged you double what we quoted you for not doing any leak detection work and doing "extra digging". We would have gladly included any additional digging without any extra charges had you hired us to perform the repair. We wish you the best of luck with your pool and advise that you hire a pool contractor to close your pool in the future to avoid costly repairs.
regards,
Alex Patlashenko
Swim Clean Pool Service