We used Budget City Movers to move from a condo in Yaletown to Maple Ridge. The crew were on time and took good care of everything, everything went swimmingly and would definately refer BCM to friends.

I used Budget City Movers to move me from a 1 bedroom condo and a storage locker to our new 3 bedroom home. They were very well organized and took their time to wrap everything. I was happy that they took the care to cover the banister and floors in my new place to avoid scratches etc. The team were friendly, well organized and I would recommend them to friends.

I used Budget City to move me within N.Van. The move was for a 1-bedroom apartment and went extremely well. The moving team consisted of two very pleasant young men, who made a super small team. They were punctual, very efficient, worked very hard from start to end, with a focus to get the job done as quickly as possible yet were cheerful and communicative enough to make the move feel less stressful for me. The elevator in the new place was out of service (and I had alerted Budget City Movers about that) but it was amazing to see the movers adjust so well to the parking situation by the new place, and work so hard on those stairs, still cheerfully, and with no complaints whatsoever.

This is the 2nd time I have used Budget City Movers. The move went very well, the crew worked hard and wrapped everything and had a very professional, business orientated attitude. Would recommend to anyone.

These guys were awesome ! They were careful and quick, friendly and the cost of the move with budget city movers was right on their estimate! We would definitely recommend budget city movers to all of our friends!

The guys were professional and conscious of damaging my office items. They were on time pleasant and I would recommend them to anyone looking for movers! Budget city movers are a professional easy to use service with workers that seem to be concerned with the safe handling of people goods!

- The move was fantastic and went seamlessly, the crew were polite and professional (Lease & Dwayne). They handled all the odds and ends well. The final cost was very close to the estimate and we would recommend Budget City Movers to our friends.

I was quoted $300.00 for my move of 2-1/2 hours After all was said and done the 2-1/2 hour move cost me $500.00, damage to mt front door, front door frame, stairs and my leather reclining love seat. When I contacted them the same day I was assured that they would look into it and call me back two days later. No phone call was made. The next morning I called back to be assured that I would be contacted my noon. 1pm still no such luck. They have hidden fees you are not made aware of until they show up to do your move. DO NOT USE THIS COMPANY!

Company Response:

Hi Justin, we are sorry you were not happy with you move. As we state on our website, over the phone and on our invoices, we provide estimates only, not quotes. Please call our office and have your invoice at hand for reference so we can resolve any issues.

This is the WORST moving company I have ever used. Do not hire them, you will regret it. They might be one of the cheapest, but there is a reason for that. The staff are unprofessional, and the owner is the rudest , most arrogant man I have ever dealt with on the phone. After sending Jim(owner/manager) an email of my problem I waited for over 2 weeks with no response. They were clearly ignoring me. I called and spoke with the owner and he gave me the "brush off" giving me every excuse that you could imagine. The guy was so uneducated and unprofessional that I was shocked at my conversation with him. He blamed me for everything that went wrong, taking no responsibility for the movers actions. He called his own staff "stupid" made references to his problems with female customers and constantly swore on the phone, and had a threatening tone to his voice. As shocking as it sounds, this company is the WORST I have ever dealt with. The owner laughed at me on the phone when I asked them if they were bonded, saying that no insurance company would cover any of my costs. After dealing with his swearing and bad behavior on the phone his solution was for me to go get estimates on my ripped coach using the cheapest one around $20 for the fabric to fix my coach. He wanted me to do all the work , send him emails and estimates for my ripped coach, so he could maybe cover me for $20. YES, you heard right what a joke! He also said that he would only cover this small cost if and after he talked with the movers in question and if he believed my story over theirs. Yes, once again you heard right. This company is so badly run and their customer service is horrible. Below is my email I sent to the company: Hello Jim, I used your moving company twice in the last month. The first time was in the middle of November and the second at the end of November. I was recommended to your moving company by a few friends and spent close to $1600-1650 on both the moves. The first time I used your moving company everything went well. The two movers that showed up at my apartment were thorough, professional and took care of my stuff. They wrapped up all my furniture including my couch in plastic. They wrapped up all my paintings, valuables, took care of my plants, etc. However, the second time did not go as well. I paid more for my second move and I was under a lot of stress to move a second time in less than a month. I am not complaining about the price, but I am complaining for the lack of care for my stuff. I spoke with Raoul on the phone numerous times when I called to book my second appointment. I told Raoul that I wanted mattress covers and was prepared to pay for them. The mattress covers never came even though I talked to Mark on the phone that morning(the day of the move) and I told him that I wanted the mattress covers. He gave me a long-winded explanation that he was trying to save me money, etc. etc. I told him that it was not his call to make. The worst thing was the damage to my couch. The two movers never wrapped up my couch the second time which would have protected it when they brought into my new apartment. Yes, my couch was challenging as the elevator was too small and the two movers had to carry it up the stairs. However, I don't believe for a second that had they wrapped up my couch, like they did the first time, that this would have not protected my couch significantly. My friend that recommended me to your company was there for the first move and he saw the care that the movers used including wrapping my couch up in plastic. Nothing was damaged the first time, but the second time the fabric on the couch was ripped in all the corners and I have found other nicks on the rest of my furniture. The nicks I can live with, but the damage to my couch is noticeable and really bothers me. The couch was delivered to me by the Urban Brick and was practically brand new without any tears or damage. The Brick delivered my couch wrapped in plastic as did your movers the first time and up until this point my couch was brand new. I would expect some sort of compensation for my couch since your moving company is insured/bonded and handles these sort of things. This is clearly advertised on your website. I will be satisfied if I am compensated for my couch. Helping a customer who is not satisfied can only help your company's image in the future. I look forward to your response as soon as you have time. Thank you, Chris Poulos

Company Response:

Hi Chris, we are sorry your move had some issues, we would like to remedy these problems as soon as possible. Please call our office on 778 340 6683 and we will try to resolve any issues.

I was happy with the service provided by Budget City Movers. I have had terrible moving experiences in the past so it was a nice change to actually have a mover that knew what they were doing. The guys showed up and were super professional, shook my hand and took me through a play by play about what was going to happen. Then they executed a great move, with no issues!! They were friendly, I actually enjoyed my move?!?! if that is even possible... The final bill was a little bit more than th estimate I was orginally given but I expected it because there was an issue with the couch fitting into the elevator, so it took half an hour longer. I definitely recommend Budget City Movers it was by far the best move I have had...