House Waterproofing, Drain Replacement
- Approximate cost of services:
- $0.00
House Waterproofing, Drain Replacement
Thank you so much, we are really happy to hear the kind words about our company. It was our pleasure to work with you. We are always ready to help. All the best.
Alex
Hi Jonathan, it is always a good idea to surprise our family to let them know that we are thinking of them. We are happy to be a part of that. Happy holidays, Alex
BLOCKED KITCHEN DRAIN. FAULTY PIPE CONNECTION
Hi Roland, thank you for your review. We are happy you enjoyed our service. Happy holidays, Alex
Hi Debbie, thank you for being our customer. We really appreciate your kind words. We will always do our best and serve you in the future. Happy holidays, Alex
Connection to sewage ejector and sump pump, reconnect water supply from meter
Hi, thank you for your review. It was a pleasure to have you as a customer. We are always ready to try to accommodate the customer's needs. It is always in our policy to aim to perform the job as soon as it is required.
Thank you,
Alex
Hi George,
We are very happy that our services help out not only customers in Toronto, but also those who are communicating from far away. We help anyone in their plumbing needs, and were more than glad to do the service for your renter. Thank you, Alex
Install new faucets in old tub
Hi, thank you for your review. The happiness of our customers is what keeps us going. Thank you for going with our company, we will of course assist you in the future.
Alex
Hi Diane, we have received your updated feedback. We make it a priority to respond to all customer feedback, positive or negative. In order to maintain a certain degree of professionalism, we need to ensure that any negative customer experience is properly assessed and that we learn from any mistakes that were made. Once again, we were happy to hear that your pipe stopped leaking after our service and that you were able to fix the slow drainage problem without any additional help. However, as we mentioned in both of our conversations, one that you had with Alex, and one that you had with our operations manager shortly after, if we caused any additional problems because of the service, we would return to fix any problems free of charge. This is a policy that we have for all of our services and for all of our clients. The confusion arose when Alex first speculated that the slow drainage problem you experienced after our service was not due to the service, but due to a separate problem. However it was not right for Alex to communicate his speculations with the customer prior to verifying them on site, no matter how accurate they were. For this we apologize and will do our best to avoid this situation in the future.
Thank you,
A and Y Team
Plumbing, Drain and Waterproofing Professionals
*Residential and commercial plumbing repairs replacements
and installations
*Cleaning, maintenance, and repair of drainage systems
-CCTV camera inspections
-Removing roots from drain pipes
-Drain power flushing
*Internal and external waterproofing
*Window wells - repairs and installations
*Weeping tile systems repairs and installations
*Sump pump repairs and installations
~Basement underpinning
~Basement lowering
~Basement walk out and entrance
~Bench footing
We are fully licensed and insured with WSIB coverage.
We are also an accredited company under the Better Business Bureau (BBB).
* Same day appointments
* 100% satisfaction guarantee policy
* We have a plumber on call at all times
* Emergency calls within 1 to 1.5 hours
* Free consultation and estimates
* Competitive and negotiable prices
Call us at: 416-835-7986
Or visit: http://www.AYplumbing.ca
Email: mail@AYPlumbing.ca