Magic

We got new windows and doors put in by magic windows. They were the worst; the sales rep came in and spoke to us and took measurements and said everything will be ready in 4 to 6 weeks; and told us it would cost $16,600; after a couple of weeks we got a meeting with him where he informed us that we would be charged $19,900 (His excuse was that he forgot to add the tax; but the paper he gave us initially had the taxes included). We waited for almost 8 weeks and then finally after calling them for days and days they decided to come in and put the new windows. After they installed the new windows and doors; we started experiencing lots of difficulties. First their so called privacy blinds are not that great; they kept jamming and causing too much problem. Then the door they installed was crooked and when we informed them of it their technician came in and said he would get it fixed (it’s been 4 months and we are still waiting for them to fix the door). Because of the crookedness in the door; cold air comes inside, we tried explaining this many times to their project manager and he would not agree. Cold air travels to hot air, not vice versa; also our patio door seems have swollen because of the water leaking into it from outside. We have called their technician more than 4 times to our house to fix this problem and nothing seems to change. The number of gas units used for heating the house has increased since getting the new doors and windows. Overall, magic windows have the worst customer service; I have called plenty of times to have their receptionist yell at me; my wife also tried explaining the situation to the receptionist who kept ignoring my wife and telling her that our demands were ridiculous. They have not yet fixed any of the problems and we have called them multiple times and left multiple emails but they simply just do not reply. They have the worst customer service as well as their responsibility towards their customers is just until you pay them. Once they have got your money they do not seem to care about you or their faulty installation. Our final question just is that HOW CAN WE GET THIS FIXED?

What a great experience! The quality is well worth the little bit of extra money and the installation was done quickly and professionally, we are very happy with our new windows. The innovation of this Canadian company is unparallel to its competitors and I will definitely buy from them again.

Price was higher than other window replacement suppliers but we were impressed with the design especially the spring loaded screens that can be retracted when not needed. Installation was fast and good. A very minor issue was rectified quickly by Hansen their engaging travelling repairman.

We had all the windows in our house replaced by Magic Windows. We almost went with Brock windows but decided on Magic Windows because of the innovative design of their windows. These are fantastic windows. They are worth the bit of extra money they cost. The window frames are nice and slim, they open beautifully without a crank, the retractable screens are so convenient and the retractable sun blinds are amazing. Mike did a fantastic job installing the windows. The only glitch we had was prior to installation there was a bit of a mixup regarding the size of the window jam and there was a week delay that inconvenienced our stucco installer. But it did get resolved. We are rating the windows and the installation of the windows a perfect 10. We could not be happier with the windows.

We had Magic Windows put into our home a couple months back and couldn't be happier. The sales rep was so knowledgeable and helpful! He answered all of our questions and concerns, and monitored the project during the installation! We had a number of different reputable companies come out to quote us, including Pella, but none of them offered the features that Magic Windows had.

The installation crew was great, everything went in on time, and the windows are beautiful. Mike - the installer, really took his time to perfect every opening- and we have some really big windows but everything works perfectly.

Would definitely Recommend these guys in a second!

Magic windows did not disappoint! Great looking windows with great features such as privacy blinds, sunshades and bug screens. Great design and works really well. The installation was done really well especially for the windows in the basement. We have an old home and so it was critical that the installation was done well.

The sales rep came and quoted the job which was totally accurate. The installation was quick but the job wasn't done completely by the contractors they hired. When I called, they very quickly came out and finished the job beautifully.

the worker were great. they clean the mess up toke away the old one window. They sit down with me and told me how to take of my new window. how to maintan them.

This is hands down the worst experience I have ever had in dealing with a company. The salesman was nice but he promised us something that could not be done. We were told that the windows would take 6-8 weeks and finally after calling them numerous times they were to be installed after 12 weeks. The came and took out the large window and as they were bringing the new one up I noticed that the grill work on the window was done wrong. I called the sales manager who told me to send the window back. I informed him that there was a large hole in my house and it was 3 days before Chistmas. He said to put the window in and they would fix the grill work later. Once the window was installed I noticed that the grill work that was put on the window was not level and was curved. I even took a level to it and it was completely installed improperly. Once again I called the sales manager who promptly informed me that I was wrong and that they were straight. I had to numerous times tell him that I was standing with a level to the grill work. The call had to be escalated to someone else who said they would send a technician out to look at the window. The person came the next week and within seconds confirmed that the grill work was indeed curved and would need to be replaced. He stated that it would take approximately 2 week. After waiting almost 2 months we were finally informed that it was to be installed. I once again (stupidly) called the sales manager to politely ask for a small discount on the window (10%) because of the massive time delay for the job to be completed. He practically told me that I should be ashamed for asking for a discount and that I should be happy that I had only paid a down payment. He is by far the worst sales person I have ever dealt with. Arrogant, rude and does not listen to his customers. I asked for the call to be escalated to someone else in the company and he downright refused, saying that he owned the company. I would highly recommend going with a more reputable company and staying away from this one. Horrible experience. The windows are nice but the time delay and the experience with the sales manager is the reason I gave this such a bad rating.