Thugs, Scoundrels,... there aren't enough words to describe how bad this company is. NEVER use them or they'll ABUSE you financially. I used their services after seeing a pretty convincing ad. in Kijiji. What I got was two guys who took their own sweet time to move my items and then after the 5 hour move from my small condo to my new place a few mins. drive away, I get dinged with a hefty bill of nearly a grand + $25 to pay by credit card because I didn't have enough cash. They charge you extra for each flight of stairs going up and down. I got billed for five flight of stairs. They charge you extra for each bulky item. They define what is bulky and what isn't. They charge you extra for a sofabed. They charge you extra for each heavy item. They again define what is heavy and what isn't. So for example with a sofabed, you get charged for a bulky item + sofabed + heavy item. They charge you extra for service charge. What the #(@&??? Plus all applicable taxes They ripped my leather sofabed. They broke my ikea closet. They dumped practically everything in my ground-level basement room. Never will I ever use their service again. I must have done something bad in my life to have been punished by these guys. BEWARE -- save yourself the trouble of looking for something cheap (as I thought I did) and go with a reliable moving company.

I moved within the same apartment building. You'd think it wouldn't be a big deal.....WRONG!!!! They showed up late, and they broke my large screen tv, and refused to replace it, after talking about having the proper insurance, they offered me 200.00 on a 2800.00 tv. They broke numerous other small objects. You would think it was almost deliberate. DON'T HIRE THESE MOVERS!!!

I wish I had read these reviews prior to booking moving services with this company. Actually I booked it with Metropolitan Movers but I guess they subcontracted this Movers on Demand company. When I made my reservation for the services I requested for the truck not to be late since I had the elevator reserved for 10a.m. The moving crew arrived only at 10:45a.m. and by that time I had already taken downstairs all the boxes - only the sofa, the mattress and two drawers were left. The truck left to my new address and around 12:45 everything was done. My surprise came when one of the movers presented me with an invoice that had prices way more expensive than the estimate I had: To start they were charging me for 4 HOURS - even though the moving took only 2 hours all together - of course I made the first leg pretty much by myself since they were late. They said they had a minimu 4 hours services fee, something that was never told to me when I did the booking. They also charged me 80 dollars for STAIRS fee: 20 for each mover (2) for both homes. Detail: there were no stairs on my apartment and besides this cost was never quoted. Additionally, they came up with a 10% insurance fee on top of the HST, something that had not been quoted. After reading the reviews on the website I was really expecting great service or at least something fair but all I got was a complete scam. I am sure those testimonials are all fake. I did write to Metropolitan Movers afterwards to complain but they never responded, something that did not surprise me at all.

What a disaster this move became - I would never recommend this company. The truck was 4 hours late, and the wrong size with the slowest moving people I have ever seen. They couldn't fit everything in, they damaged every single piece with scratches and dents and gouges and I have been waiting three months to get repairs/replacements. There are several hidden charges so be sure to read their website before you book - everything heavy or every stair is an extra charge.

I contacted the company via a Craigslist ad which noted they offered flat rates advising that we needed 2 desks and a desk hutch moved from Bay/Dundas to Bay/Adelaide on April 3rd. I specified we required two lifters with truck and asked for pricing. The response I received was that it will cost $180 for 3 hours. With GST, I expected a total cost of $189. I agreed to this price and reconfirmed the details on the phone and setup a time of 1:30pm. The movers called to ask if the move could be rescheduled to 12pm. We accommodated and then they showed up over 45 minuets late, at approximately 12:45pm. They loaded the truck with the 2 desks, desk hutch, and approximately 5 small bankers boxes. When they arrived at the destination, they presented us with a bill for $299. $180 flat rate, 2 x $40 = $80 for 2 extra heavy items (desks), subtotal $260 and GST for $39 (which is more than 5%). They held the items hostage for payment, leaving no choice but to produce the funds of $300, despite that we had agreed, in writing by email for flat rate of $180 based on the listed items. We went to the upper level to get a copy of the paperwork, and the drivers drove off without notice that they were leaving. We phoned the office and received a call back. We advised of the issues regarding the overall overcharge and the overcharge of GST and was told that someone would call us immediately back after talking to the drivers. This did not occur. We contacted the Better Business Bureau on the matter and they did not respond to them either.

Company Response:

WE INDEED GAVE THE CLIENT A RATE OF 180 FOR THREE HOURS BUT THEY FAILED TO MENTION THAT THESE WERE TWO HEAVY DESKS WEIGHING ABOUT 300 POUNDS EACH. OUR CONTRACT STATES THAT WE CHARGE EXTRA FOR ANY HEAVY ITEMS. THE CONTRACT WAS PRESENTED TO THE CLIENT BEFORE WE EVEN DID THE JOB. BY SIGNING THE CONTRACT THE CLIENT AGREED TO OUT TERMS AND CONDITIONS. ONE OF THE OTHER TERMS WAS THAT WE WOULD CHARGE GST PLUS A 10% SERVICE FEE. WE NEVER HOLD ANYONES PROPERTY AS HOSTAGE THAT IS INCORRECT.WE TAKE FULL PAYMENT ONCE WE HAVE COMPLETED THE WORK. WE HAVE THE CONTRACT DETAILS POSTED ON OUR WEBSITE FOR ALL TO SEE. WE ARE PROFESSIONAL IN OUR APPROACH AND OTHER CLIENTS CAN TESTIFY TO THAT.MOVERS ON DEMAND HAS BEEN IN BUSINESS FOR MORE THAN 6 YEARS AND WE CONTINUE TO GROW DESPITE SUCH CLIENTS WHO WANT TO POST MISLEADING INFORMATION. PLEASE CHECK OUT OUR WEBSITE WWW.MOVERS-ON-DEMAND.COM FOR MORE INFORMATION.

We had originally scheduled the move for Sat. Aug. 21, but cancelled it due to the rain, and wanted to move on Sun. Aug. 22, but cancelled again due to the rain. We then asked them to come at 1pm on Tues. Aug. 24 and the movers showed up at 1:20pm. When they brought out the contract I noticed some discrepancies between what we had previously agreed upon when I spoke to their boss through the phone. When I called their boss, he said those were standard conditions that were not negotiable. Once I realized he was trying to change our conditions, I told him that I would cancel the move and find someone else. After another 20 min. of wrangling, we agreed upon the original terms and I had his movers correct the contract and sign it with me. After that it was very smooth sailing. The movers were very cheerful and pleasant and worked efficiently. They set up everything the way I asked them too, and didn't waste any time. Many thanks to the other reviewers who used this company and noted that the contract was dodgy and one should read it before signing (I probably would have signed it without questioning anything if I hadn't read the reviews beforehand).

Movers on Demand, or Mo Movers or whatever other alias they use are a complete rip off. I waited 2 and a half hours for them to show up, with NO apology. then they pulled out the four hour minimum. then they pulled the 'stair charge'. i had no choice but to pay most of it (they cut the stair charge in half). because i had to leave to pick up the key at the new place. they had A LOT of attitude the entire time i was dealing with them. then they charged me two extra hours of labour before they unloaded my stuff. and $40 for a recliner that was no heavier than my dresser or anything. THESE PEOPLE ARE SCAM ARTISTS. DO NOT USE.

As other reviewers have noted, there are serious discrepancies between what this company tells you on the phone and what they try to charge you for. When I talked to the manager about my move, he told me three-hour minimum plus one-hour travel. When the movers showed up they handed me a contract that called for a $700 deposit (no deposit was mentioned on the phone), four-hour minimum charge plus travel, along with a bunch of additional costs ($40 per Èheavy itemÈ, $30 for stairs, etc). I called the manager to ask what was going on and after some haggling he came down to a $200 deposit. Then he proceeds to call his men and tell them $400. Clearly he is a rip-off artist (though not a particularly bright one) so I cancelled the job.

Although Movers on Demand (416-919-MOVE) claim their rate is $40/hour, this company is a ripoff!!! The sales associate quoted me a fee of $40/hour with a 3 hour minimum plus 1 hour transportation cost and GST for a total of $168.00. The final cost was over $400 for a one hour move - labour, transportation, stairs, GST and 10% service charge. I hired Movers on Demand to move some office furniture from one location to another starting at 10:00 a.m. I received a call at 9:30 a.m., the day of the move, stating the truck is having technical problems so they won't be able to make it until 2:00 p.m. They claimed that's the time the technician estimates that it will take to fix the truck. I inquired about other trucks and was informed they were already on the road. I insisted on the movers trying to make it for 12:00 noon as 2:00 p.m. was too late. I received a call at 11:30 a.m. stating they would be at the location at 12:30 p.m. I asked them to call me back at noon to confirm the time. At 11:55 a.m. I received a call confirming the movers would be at the location at 12:30 p.m. Our receptionist went to the location to give them entry but the movers didn't arrive until 12:50 p.m. At 1:49 p.m. I received a call from the receptionist stating they loaded the stuff and was on their way to drop it off. When the movers arrived, I was told the bill had to be settled before they unloaded the stuff. I disputed the bill because the labour charge was $200 and I was told to speak with their boss. I called the boss but he didn't return my call and instead called his employee to find out what was wrong. I was told that the $200 fee was for 2 1/2 hours X 2 of moving time. I questioned as to how it can be billed for 2 1/2 hours when they haven't unloaded the stuff and it only took them an hour to load the stuff. I was told they estimate that if it took 2 1/2 hours to load, it will take 2 1/2 hours to unload - even if it takes them only 1/2 hour to unload. I told them they loaded for less than an hour so why did they state they loaded for 2 /12 hours. (They had to wait approximately 1/2 hour when they got to our building due to the fact that the gate was locked and there was some issues with unlocking the gate.) However, it still did not add up to 2 1/2 hours. When I disputed the fact that I was being charged for 4 hours plus transportation, I was told by the movers to read the contract and speak with the boss. Apparently, the movers had the receptionist sign the contract before they loaded the truck and she was unaware I was quoted 3 hour minimum charge, instead of the 4 hours written on the contract. The movers' boss (David) finally called me and I advised that his employees loaded for approximately 1 hour. I also mentioned the discrepancy of the minimum charge and was told it has always been 4 hour minimum charge plus transportation. There was also a quote of $80 for stairs which I disputed because there was no mention of a charge for stairs. The bill was reduced a bit but there was still the issue of the stairs, which was resolved when the movers saw we had a freight elevator. There was stairs at the pickup location but there is a freight elevator at the drop-off location but, without even asking, we were being billed for stairs at the drop-off location. When adding up the amount - labour, transportation, stairs, GST - didn't add up to the figure on the bill. I was then told there is also a 10% service charge, which was never mentioned to me when I asked for a quote, but is included in the contract. There were a couple of errors on our part - not getting a contract in writing beforehand and the receptionist signing the contract the day of moving. However, this moving company was trying to rip us off by trying to fudge the amount of time spent loading and unloading and billing us for stairs where a freight elevator is located. Also, it was never mentioned there would be a 10% service charge. Therefore, I wouldn't suggest anyone use this company for moving purposes, based on a verbal quote, unless they had seen the written contract. Although their ad states they are professional and friendly, based on my experience, they are far from it.