Birnie Thos R & Sons Ltd

I was very satisfied with the work done by Thomas R Birnie. I had a sewer lining installed. The staff were professional, knowledgeable and friendly. They walked me through and explained the work procedure the whole way through. So far everything looks and is working good. I would recommend them to anyone, if considering this option if requiring sewer pipe replacement.
Happy customer
Pam Tervo
Welland, ON

We just moved into a new condominium. We took a shower the first morning and the shower backed up into the bathtub and then the toilet overflowed. We called Thos. R. Birnie. They were very understanding and sent someone within a few hours. Tim was professional, courteous and respectful. Unfortunately he wasn't able to get the snake down the drain. After contacting the Property management company, and having a discussion with the building supt., we learned that we would have to cut open a hole in the wall to access the pipes that the snake would get down. We called back and they agreed to send Tim back the following morning. He was able to get the snake down the hole and get our drains working. You have no idea how relieved we were. Moving was stressful enough and then to have problems right away. Thos. R. Birnie and Tim saved the day. I can't say enough about the efficient service we received. I would highly recommend this company. We had results. They were understanding and quite reasonably priced. Now I look forward to taking a much needed shower. Thank You

We had a plumbing backup late at night, called Thos. R Birnie & Sons and a Jeremy was here by 9am to fix the problem. He completed the work quickly, didn't leave a mess and was very professional and pleasant to deal with. He gave us advice on how to prevent this problem in the future and we asked if we should get the camera done in case (approx. An extra $100)-He said it wasn't necessary and instead of charging more at this visit, he retained a customer for any future problems we may have!

Bath-tub: Water would not re-rout from the faucet to the shower head. Needing all new piping, shut off valves and taps. Jeremy was great, courteous and friendly, the job was done properly and in a timely manner, (about 2 hours).
Although services was great, I have to say the cost $$ was pretty steep, , which is no fault of the person doing the job. When looking at the bill it looks like the hourly rate was almost $400.00.
I would recommend Birnie Thos R & Sons but I would caution that you will be paying good money too.

Punctual, courteous, high quality service. Took our old toilet away and cleaned the bathroom area. Robert was very efficient, answered our questions, very professional. Birnie & Sons is the only plumbing company I would call. No one else can match their level of service.

I'd Like to Thank Dale, For The Fantastic, Quick, Effective Work He Done On Our Sewage. The Price Was Very Good, He Done Such A Professional Job,Very Clean I Wouldn't Want Any Other Company Thanks Again For Such A Great Efficient Job!!! Cindy

I had a major sewer back up from a pipe that was shifted near my driveway. The first contractor that was hired hit the gas line and refused to come back to finish the job as he deemed it "too complicated" because of all of the lines underground in that area. It was then very difficult to find another contractor to do this job as it is quite specialized and they saw the difficulties that the first contractor had.
Thank goodness I called Thomas Birnie and Sons. Gerry came out and offered me a very fair quote (about half what the other contractors wanted to charge). He and his crew (Thomas and Roy) came out on one of the hottest days of the year. They were professional, and worked diligently throughout the day until the job was done. I also wanted a backflow valve installed through this company and this was done as well within a few days of the first job. Bryce was again polite, professional and made sure that every aspect of the job was done and no mess was left behind.
I am very thankful to Thomas Birnie and sons for taking on and completing such a complicated job. I have had no problems with the sewer since and am very satisfied.

I am a long time customer of Thos.R.Birnie & Sons and have always been pleased with the work of their technicians. Today Jeff fixed my toilet and laundry problems in a timely and professional way. He figured out what needed to be done; gave me a quote and then proceeded to fix my problem areas. I will definitely call them when and if I have another problem. I would recommend this company.

I greatly appreciate the service I received and how it was done in a courteous, timely and efficient manner. I was very pleased with Bryce and would highly recommend him as well as the company as a whole.
On a side note our prayers go out for Roy for strength and healing of his body and continued success of this company. Bryan and Debby Hare.

What was suppose to be a straightforward job to reline the drain at my place, well, it has now been 8 weeks. Because their machinery broke down on them, they had to dig a huge hole on my front lawn. Fifteen feet deep and 10 feet by 10 feet wide. Sorry folks, I'm not able to attach a picture of the hole here, or else I definitely would have. It has been like that for 8 weeks. We were basically told that they needed to find a contractor that would be available to dig the rest of my lawn all the way to the road, but that nobody was available. UNTRUTH NUMBER 1. Only to find out that a contractor who came to price out the job told my wife that he would have been available to do it 4 weeks ago. Why didn't they get him to do it? Good question! The reason was because he was a lot more expensive that the other guys. So basically we need to suck it up, and live with this huge hole on our front lawn that has only an orange plastic fence that can easily fall over. Not safe at all!! Did I mention the horrendous smell that is coming from the hole because the drain is exposed. This is truly disgusting and embarrassing for our neighbors. I wonder what Mike Holmes would think of this situation? They said they would call us every week to check on us. UNTRUTH NUMBER 2. For the past 2 weeks nobody has called, we have to call and complain and fight. They told us that some other contractor was coming 2 weeks ago to come and dig, and guess what? UNTRUTH NUMBER 3. Are you getting to know the type of people we are dealing with. Rob, who is one of the owner, does not have the common courtesy to call me and talk to me. In his coward way, he gets his foreman or office people to do it, or decides he's going to send a letter by email. Rob does not understand the concept of, "The customer is always right". I've been in the service industry for about 25 years and I would never ever even think about treating my customers like that. So please, save yourself a lot of headache and call the next plumber on the list. Btw- They are right about one thing, like in their company logo, they really do stink as a company.