- Approximate cost of services:
- $430,000.00
- Company Response
Thank you for the positive feedback. Enjoy your home!
Thank you for the positive feedback. Enjoy your home!
Hi Mukhtar, Can I get the address for this home so I can follow up on your comments with this information? Thanks
Thank you very much for the postive feedback.
Thank you for your feedback and we have your concerns logged.
Just for your information though, your concerns were brought to us in May this fell within the timeline of us being shut down. All warranty interior work was suspended as of March 16th due to COVID and we have not resumed appointments at this time.
Hi Andie, thank you for your feedback - I sincerely appreciate you bringing this issue to our attention. I'm sorry to hear you had such a frustrating experience trying to get your refund processed. Our online payment processing system is new, and was perhaps deployed too early - as it has clearly had a negative impact on you, and for that we are sorry. We have processed your full refund and you should see this reflected in your account in the coming days. If you ever have additional questions, please don't hesitate to email me at customersupport@sterlingedmoton.com
Tracy, we are sorry you feel this way about your experience with us. Unfortunately your home is well outside the warranty timelines and when we came out last year to assess we did some repairs, again outside of warranty, and then performed a water test once the repairs were complete and did not find any further leaks.
Mathew, we are sorry to hear you are frustrated with your home. Our Customer Satisfaction Manager would like to know more about your story if you'd be willing to reach out at customersupport@sterlingedmonton.com.
Thanks!
Thanks for the kind words! Glad you are enjoying your new home, please let us know if anything else comes up.
Thanks for the kind words! Glad you are enjoying your new home, please let us know if anything else comes up.
Thanks for the kind words! Glad you are enjoying your new home, please let us know if anything else comes up.