Had broadloom and hardwood installed and the broadloom started to buckle after 4 months, the company didn't care and kept blowing me off saying the buckling was due to humidity. They sent me an old man about 70 years old to re-stretch (at my cost). It was back buckling after 4 weeks. Everytime I would call back they wouldn't pick up or return my calls. After 5 years of hassling I finally went to Victorious Carpet Installation to re-stretch (at my cost). They did a fantastic job but did tell me that the original broadloom was never installed just layed down.