- Approximate cost of services:
- $2,000.00
- Company Response
Thank you for your awesome review. We do our best to make every move the perfect move.
Thank you for your awesome review. We do our best to make every move the perfect move.
Thank you for your awesome review. We do our best to make every move the perfect move.
Thank you for your kind words. I will pass along your thoughts to the crew. Regards.
Worst Move ever with inexperienced movers not the A team for sure
In response to SK's post...her move was from abbeyWood's warehouse in Scarborough to a 2 storey condominium on the 26th floor in Mississauga. The plan to arrive at her home was predicated on loading the truck the preceding day for an early start. That did not happen as the crew did not report back to our warehouse until after hours so the load did not happen until the morning of the move. The shipment consisted of both furniture and boxes, not mainly boxes as indicated. Some items were already damaged coming into abbeyWood's warehouse and SK acknowledged that on the inventories however one piece was damaged upon delivery and was compensated for. Regarding the crew, they were new to abbeyWood's this year but they were far from "just starting". The "rude" older man has worked with abbeyWood's before and understands the process of moving peoples personal items and what is required. The two "skinny boys" were both very capable of moving anything that they were given with the exception of a very large and top heavy cabinet that SK requested be moved to the second floor. Unfortunately the risk of damage to property, the piece and injury to the crew made the request unacceptable and I (General Manager on site that I did not charge for) made the decision to not move it where requested. Placing blame solely on abbeyWood's for the move problems is completely uncalled for as numerous situations were created by SK. When asked if abbeyWood's could move some things around to accommodate our arrival, various rooms were already filled with furniture and boxes. It wasn't a matter of leaving things at the front door and the living room...it was already congested when abbeyWood's arrived. Moving a few items turned into re-arranging the space to provide room for the shipment. The main door from the elevator lobby had to be removed by the building management to allow access for some oversized items which slowed delivery until that time. Furthermore, when the move was completed, abbeyWood's NOT the building management had to replace that same door. After bringing 2 oversized leather chairs and a large sofa's to the condo (remember...26th floor), SK requested them to be sent back to our warehouse for disposal for which a fee was charged. Now SK has asked that I not put through any more charges on the credit card provided. abbeyWood's goal is to provide the best move possible with the least amount of stress however we fall short on that promise occasionally. This is one such move that we fell short however we made every effort to overcome those shortfalls. Some customers ask for the moon and are disappointed when they get the stratosphere.
Good in Toronto, preposterous in Vancouver
Move from Toronto to Smithville, Ontario
Thank you very much for the kind accolades. It is our people who are most important assets to insure a smooth move
Hope you are enjoying your new home.
Thank you very much for your business, and writing a great review for us. :)
Thank you for your business and taking the time for your review :)