Sleep Country Canada

Very bad customets service. Sales clerk was very insultive and incompitent. He does Not have any customer service skills , he is there just for the money grab! They delivered ne the wrong matress 3 times! I bought the soft beo and they sent me a hard version of it with no name tag on it either and , which even the colour on it was even different. And On top of it all ,insisting that it is the correct one. I paid 800.00 dollars for something i didn't get . unbelievable bad sales clerk and customer service skills and horrible service. Never ever again am i shopping there! Not recommended at all!

I purchased the ProAdapt blue from Sleep Country and I found it to be too firm. I went to the store to find a softer mattress and the Purple Premier 3 was the softest I could find. They told me that the Premier4 was even softer, and they found a used one for me so I purchased it. When they delivered the mattress, it was the Premier 3, the wrong mattress. They decided to give me a new Premier 4 because of the screw up. I found the Premier 4 to be too firm and had constant shoulder pain, so I was forced to buy another mattress. I asked Sleep Country if they could sell the Premier 4 for me but they said they didn't do that, in spite of the fact that they had sold me a used mattress at first. Now I am stuck with a useless $5,000 mattress. Don't buy from Sleep Country.

I bought a pillow for $280 then realized that it was only$200 a few days ago. Felt upset having to pay $100 more for the same product.

Very expensive mattresses! I thought it's going to be a good quality of serve - delivered with 7 hours delay. My mattress protector came wet and dirty, with destroyed box.
Customer service - terrible - promises with no respect of the customer! Waiting for their call back and they never called...
Terrible, terrible service!
I would suggest everyone - just don't deal with SleepCountry at all!!!

Delivered the wrong and defective product and promised to replace it. I couldnt use the bed. Since then I couldnt get through

We received the very BEST customer service from the Ajax store by Vincent. He was patient and very knowledgeable about Sleep Country Canada products. We were so impressed that we bought the the mattress on the spot. Usually we go home think about it and check out other competitors offer. We have always been very happy with their products and service, we are Sleep Countrys repeated customers for over 20 years. Vincent was very efficient. We had called back few days ago about the warranty and Vincent returned our calls immediately. We are so happy. I would like everyone to visit the Ajax location and ask for Vincent.

Oct 18th Delivery of Kingsdown Duet Gage queen mattress and box spring. Box spring was damaged in 3 places yet they still delivered it. My wall was damaged as well. I contacted customer service within 2 hrs of delivery.
Was told to forward pictures of the property damage. The pics have been submitted 3 TIMES and I'm being asked a 4th time to submit them.
Within a week, the mattress was sagging. A WEEK! I contacted them and was told I could receive a new one. I really don't want a new one that will more than likely do the same thing. I was assured by Sleep Country that the mattress was faulty. WHY ARE SLEEP COUNTRY SELLING FAULTY MATTRESSES?
Took another day off work to have the mattress and box spring delivered today and the DAMAGED ONES removed.
No call between 8 and 9am this morning to let me know the 3 hr window for delivery as per their policy.
Just informed the exchange will take place near 9pm tonight, when I was told by several people I would be priority and it would be a morning delivery. This has now been going on for over a month.

BEWARE OF SLEEP COUNTRY. DO NOT DO BUSINESS WITH THEM. Still no compensation for property damage and no mattress and box spring.

We recently wanted to swap out a mattress we purchased under a NO RETURNS POLICY. One of the customer service staff - Alexandra Kukovica - went "above and beyond” the call of duty to assist us with this issue.
Not only is she a delightful and kind individual, but professional and diligent. She followed up promptly with us and came through in a time of great need as my wife is undergoing chemotherapy for a cancer treatment. Alexandra is a credit to SLEEP COUNTRY/DORMEZVOUS and a reason we will continue to shop with them in the future. What a credit she is to this organization

Alexandra is a credit to SLEEP COUNTRY/DORMEZVOUS and a reason we will continue to shop with your company in the future. What a credit she is to your organization.

I will post a good review on GOOGLE for you.

Sincerely,

My adjustable base is broken. I called customer service on May 28th 2021 before my warranty expired multiple times and nobody was answering the phone.
Finally I got in touch with someone on June 10th and then was advised to contact tempurpedic customer service and provide photos. I did and then tempurpedic tells me I have to deal with sleep country. I have been getting the run around and I cannot sleep in my bed it's not comfortable ( I have back and mobility issues) and the fear of the partially broken bar on the base will break off completely while I'm sleeping and cause further damage to my back.
I spoke with Hamza in customer service today to follow up with my warranty request and he was not helpful. He kept telling me that my warranty is expired and that they can give me a discount on another base. I explained that I had called before my warranty expired and he refuses to help me. Sleep country should replace the adjustable base at no charge they don't believe me that I called and are trying to find every loophole not cover my warranty. I lost all my trust in sleep country and will never buy from them again. Nor will my family and friends after this ordeal.

Like the hundreds of reviews below, I would SERIOUSLY urge anyone on the market for a mattress to eliminate Sleep Country out of the running for your purchase. I waited a month and a half for my mattress and had to pay extra rent during COVID because of their order mistake, lack of communication, ZERO empathy or customer service and inflexibility. The agents are no help, it’s as if each department operates in complete silo. This company is so large that no one cares what is going on in another department, they transfer you from one to the next, and each person’s response is “that’s not my problem, I can’t do anything for you”. PLEASE do not give them your money. They need some serious change in management/training. I have never dealt with a worse company and I am so sad I have to write so many negative things. To highlight their insensitivity, the first time I called customer service was a day before my scheduled delivery. I called at 9am, they told me my order was cancelled and could not tell me why. A ticket was logged and the agent said she would call me back in a few hours. At 7pm, after hearing nothing, I called back because I was moving out of my friends apartment and was delayed due to thus mattress not being in my new place. When I called back and said I was calling to check in on the status of my ticket that was placed this morning, the girl scoffed and said “well, it’s not end of day yet though, is it?”. I said no.... however I am in a sensitive situation and am calling to see if there’s been any progress? She cut me off and said “just give me your order number”. I stopped and said that I would appreciate some sensitivity and empathy towards me. She said “ok I don’t think this is going to work, I’m going to put you back in the queue”. I was so shocked that someone in customer service would speak that way to a customers paying thousands of dollars for their product...Anyway, my entire experience goes downhill from there. Thanks for reading.