The men that Michael sent to do my move were just great. I had a bad cold and up to then was finding the whole process of moving to be very tedious. They came in and wrapped my furniture so nothing got marked and safely got it all to the truck. The whole day was much easier than I had anticipated and cost just what I had been told. Thanks so much.

Dear Moveworks, My move was completed on April 19 of this year. The move was smooth from beginning to end. The fellas were great and the price was reasonable and exactly what we had been quoted. The cheerfulness and good attitude of the crew makes an enormous difference on move day. If we move again, and I hope we don't, I am saving your business card.

Thank you Moveworks. Our move on April 24, 2013 was just great. The crew, headed by Paul did a wonderful job. The were careful and efficient. The move actually came in for 1/2 an hour less than the original quote. Thank you so much for making the day as easy as possible. I will be recommending you to my family, friends, and business associates.

This is a budget moving company that charges rates well above the service level they provide. They were horrible. The moving team itself wasn't entirely bad. But the team leader, Ray, was an obnoxious man -- not just to me, but also to his team. In summary: I was one person in a small bungalow. A move that cost $700 and required half the number of men 5 years earlier cost double with Moveworks and required double the number of men and took the same amount of time. Ray was obnoxious, verbally harassing his staff in front of customers and, even worse, was unforgivably rude to me. He tried every trick in the book to dump my stuff, snatch the money, and run even though it was clear that I lived alone and would be left to do a lot of heavy lifting on my own. I felt so harassed and mistreated at the end that I paid them to make them go away, not because I was satisfied with the service. And I resented being treated badly for refusing to pay for a job that was not yet finished. The details: Let me start with the "what you can expect from us" list they leave with their quote: 1. Unless hoodies and sweats are uniforms, these movers don't have uniforms. 2. They had 2 dirty cloths that they threw down on the floor that covered maybe 15 feet. These were the "floor runners." 3. There were no "special cartons" for pictures, mirrors, and glass 4. The wardrobe cartons were broken down, ratty things. And they didn't bring enough of them. Some were missing the hanging bar. I was told repeatedly to just throw my clothing into the bottom of box (which defeats the purpose of a wardrobe box) 5. My upholstered furniture was not wrapped in plastic. Dirty moving blankets were used for everything. 6. My belongings were *not* removed from the house in an orderly fashion. They were put on the truck willy nilly (and, as a result, there was a lot of gouging and scratching of objects). I had to ask them not to put my belongings on the ground in the snow. 7. When we got to the condo, the obnoxious team leader Ray said he had a great idea -- they would just put all of the boxes in the middle of the room and I could decide later where they should go. I am a woman who lives alone ... and he wanted to dump everything and run. I had to harass them to get them to put the furniture and boxes where they belonged. 8. They disassembled several pieces of furniture. They only bothered to reassemble 1 piece. And there's more: - they started harassing me for payment the minute they stepped through the door -- yes, before they had even put anything on the truck, they asked to be paid! - they put the metal frame for the small guest bed in the snow at the side of the house... and left it there. I found it 2 days later when I returned to the house. - when I insisted on climbing into the truck to look for pieces of my belongings that might have fallen off and were left on the floor of the truck, Ray got angry, told me that I "complained too much" and then launched into a tirade in a different language. I couldn't understand the words, but it was obviously unpleasant and directed at me. The guys on the team looked embarrassed. One looked at me with pity and said under his breath "Not nice!" - The word FRAGILE means nothing to these guys. Several boxes marked FRAGILE were crushed because heavy objects were piled on top of them in the truck. And the crushed boxes contained broken items that would not have broken of they had been treated as fragile - When I pointed out some damage to my bookshelves, I was told they were “cheap IKEA furniture,” so damage was inevitable (and yet the previous movers had managed *not* to damage them) - I had to politely ask that my belongings be carried, not thrown, out of the elevator - the owner of the company who did the quote included my piano and all of the contents of the garage. When I said that I was going to have professional piano movers take care of the piano, and would not be taking most of the garage contents to a condo, he assured me that the quote was a maximum amount and would be adjusted on moving day. This did *not* happen -- even though (thank God!) I did not let this company move my piano, and very little of the contents of the garage was put on the truck - I declined the insurance when it was quoted. I declined it again on moving day. I then asked for a refund when I realized I had accidentally paid for it. I was promised a refund cheque. A month later, I still haven't received it. - they backed the truck onto the snow on the lawn, assuring me it would do no damage. It did plenty of damage that was visible when the snow melted 2 days later: there were multiple 6” deep wheel ruts that had torn up the lawn - I was told that, because I was moving in January, I would be billed a lower rate ($115) to reflect the low season. On moving day, they showed up with an invoice for the quoted amount - I was billed for a full crew for a full day … but one of the crew disappeared sometime around 4 in the afternoon - In addition to being harassed to pay for the job before it was finished, I was told to go to the bank and get them cash because they prefer to be paid in cash (wouldn't we all? I hate being asked to hand over my heavily taxed salary in cash so that other people don't have to pay tax!) - I received the pre-move letter they send to their customers … in the mail a few days *after* the move … and, believe it or not, there’s more. But I’ll stop here. Bottom line: these folks were not worth the price and the aggravation. Don’t be fooled by the fast-talking salesman. And the “this is the absolute MOST that you will pay” line is just that -- a line. To add insult to injury, I was insulted in addition to being ripped off. The next time I’m called names and verbally abused by a stranger, hopefully I won’t have to write a $1500 cheque when he’s finished badmouthing me.

Company Response:

Dear Deb, I do not know which customer you are. Please call me and speak to me about the problems that occurred. My cell number is made available to all my customers and we could have resolved this on the day of the move. I need to know about the rate because we guarantee our estimates and if a man is missing we will lower the rate charged. Please call me so that we can resolve these issues. These are very serious. Thank you Ann Thornton (905) 281-0679

Based on reviews here I hired Moveworks to pack and unload my home contents from one location in Oakville to another. I'm writing this review in frustration because they have yet to contact me after I left messages to voice my complaints. First things first, I was not fully packed but I let the movers know that they did not have to worry about anything that was not packed within the move time of 11am - 4:30pm. The three guys that came were friendly enough but didn't look physically strong enough to move all of the things that I had. They ran over the time and didn't finish at my old house until 6pm. They didn't finish unpacking at my new home until about 8pm. I had to pick up the keys at my new place so I was running back and forth between houses. The truck arrived at my new house before I did. I came over and let the guys in but then I had to drive back to my old house. When I got there I realized that Moveworks had NOT packed all of the ready content. They left my patio furniture on my porch and missed around 10 boxes or containers in various rooms. I called the driver to let him know about this and he came back an hour or so later to pick up the rest of the content for a second trip to my new house. They also didn't remove the 52" RP TV in my basement. They were unable to bring it up the stairs. This is despite the sales rep having said that it would not be a problem. I had to dispose of it because the new owners didn't want it. That cost me another $250. They also gouged the leg of my platform bed and broke a couple of glasses. They didn't reassemble any of the furniture that they took apart either. I was thoroughly unimpressed and I would not use them again. As a single father I feel like I could have paid less for better service elsewhere. UPDATE: Moveworks contacted me and agreed on the phone to reimburse me for the cost of the TV removal. I sent them the invoice in December/12 and I have yet to see a cheque almost 3 months later.

Dear Moveworks, Thank you for doing our move on Monday. I had lived in my home for 40 years and could not have done all that work myself, like I use to. The packing and loading were excellent. The pack was worth every penny. Thank you for a job well done and at a very fair price.

I would like to thank, Michael for the wonderful job that Alex and his men did for my family. We had a lot of big heavy furniture and a mountain of boxes and they moved everything without a hitch. I also like the fact that they buy back the packing boxes at half price. It helps keep our costs down and doesn't waste good material. Thanks very much. We wish you every success with your business.

I was very pleased with my move on October 5th. The crew arrived on time, introduced themselves, and got right to work. The were polite, friendly, and efficient. Nothing was damaged and the cost was a half hour less than the quote I was given. Thank you for very good service.

Thank you Moveworks for an excellent move last week. We had an enormous amount of furniture and boxes and were very concerned about it all getting done in one day. Thank you for your expertise and cheerful attitudes. Alex and his men were great and made the day as easy as possible.

Moveworks took my children and I to Peterborough to be closer to my dad who lives alone there and is not very well. The men were amazing. They took very good care of my belongings and were nice to my children, it was an extremely emotional day and they made it as easy as possible. The cost was exactly as i had been promised, and i will recommend them to friends in Toronto, who are moving.