Classic Glass & Mirror

We have been using the services and products of Classic Glass & Mirror since November 2013 and only have great things to say about the company and everyone we have had the pleasure to meet from their team. Our experience with Classic Glass has always been very pleasant. They are punctual, professional, and knowledgeable about the products they have available. We are really happy to have found them and look forward to continue doing business with them.

Our pool enclosure required a completely custom design to meet the CIty by-laws for pools and to meet the unique needs of our property (eg. different elevations). Don and his installation crews were very professional, responsive and had great attention to detail. The finished product always gets compliments and fits very nicely into our backyard landscape.

Having ordered from classic before for both showerglass and other glass and mirror products i was once again pleased with the quality of their service,mirrors were produced exactly as ordered for size and their timeliness is greatly appreciated.I highly recommend classic glass and will continue to use them in future.thanks tim.

Custom Glass was able to give me custom glass shower doors on my bathtub that don't allow the water to splash onto the bathroom floor while showering. Although the original door was only 2 years old, it allowed water to splash all over the bathroom floor. Now while taking a shower the water stays within the bathtub. Terrific job!

Glass Shower Enclosures… you can buy a 'kit' and try doing it yourself.. beware: this can be a great challenge, and impossible if ALL surfaces are not perfectly perpendicular / square. It's worth the slightly extra cost - with installation. Measurements taken by Tim work scheduled and completed earlier than expected. Product and Installation is impeccable.

Michael from Richmond Hill: we recently renovated our ensuite bathroom. and Classic Glass and Mirror did a outstanding job on my shower enclosure. Their price was a few hundred lower than other quotes I had received. The job was completed and installed in a couple of weeks. Very professional team and installers. Very detail oriented. I will be using them again for my basement bath very soon. Michael

Excellent service and fast service! We needed glass for our new medicine cabinet and they were very helpful with all questions and suggestions. Very professional and got our glass very fast and it looks great! Will be using this company for all our mirror and glass needs!

Warning: don't order from this company. I ordered two glass shelves for a shower wall niche, gave a $60 dollar deposit and was told it would be 2-3 days and someone would call with an installation date.

50 days later, no call. I called their office several times to inquire and each time somebody had to "look into it."

Then, I spoke to Tim who said he had to call my contractor with a few questions. Then, I spoke to John who again "had to look into it."

Finally, I spoke to a woman who said they couldn't reach my contractor (even though my contractor called them 12 days earlier) and that's why they haven't been able to call with an installation date.

Why didn't they call me to tell me they couldn't reach the contractor? They couldn't answer that. I could have got hold of him.

Why did it take more than a month for Tim to finally say "I need to call your contractor"? That should have been done right away. They had no answer.

Why couldn't they stop by my house to see what they need to do to install the shelves? They had no answer.

Instead, they essentially ignored my order for more than 50 days. Terrible business. And they refused to refund my deposit. Bush league.

Classic Glass & Mirror was a waste of time and money. And their response below is misleading.

They say they tried to contact my contractor, but they only did that more than a month after I initially placed the order. And it's only when I called them yesterday, that I was told they couldn't reach him. I had left it with Tim two weeks ago to call my contractor. If he couldn't reach him, why not call me?

That's bad customer service. I've reached a competitor, who has already scheduled an installation date and given me a better price.

I heard of Tim from a business contact. When I called him, he made himself available almost immediately and we met for an estimate, which he gave me couple of days after.
I called Tim later to confirm the job and he said he would call me in about a week. Said and done, he called, we scheduled a day and time and two of his team member came on site. Not only they did an ecellent job, but they also helped me fix a shower door previosuly installed by the builder. Hit was a very hot day and his team did not sacrifice quality at all. Tim and his team are great professionals.

Last summer the kids were playing soccer on the driveway and the younger one shot the ball straight towards the window. The window shattered and we had to call in specialists. These guys replaces the damage in no time and at a real good price!