Brick The

DO NOT BUY anything from this store
Bought a new sectional spring broke in 2 weeks on one side of the sofa tech came in and said yes this needs to be fixed with the foam and the cushion to be replaced - but he also said you will have to chase behind them to fix it as they do not go by the technicians reports if they need to spend !!!
No call back from the Brick - I called after 9 days and was told no nothing wrong with your sofa !!! just like what the Tech had said !
Paid for the warranty too !!!!

We went to The Brick for furniture & appliances for our new home, thinking it was a large company and we could trust the products and delivery. Here are all the things that went wrong:

- the appliances "expert," Manny, sold us a washer & dryer without selling us the appropriate hoses
- Manny told us all the bedroom sets would be assembled by the delivery team, and we paid extra for it. The delivery team later told us we'd have to do it ourselves
- parts of the queen bedroom set were defective on delivery and had to be sent back
- the delivery guys were unprofessional, tracked dirt through the house, and asked my husband and brother-in-law to help them move things in
- the dishwasher rack was broken upon delivery
- Manny wouldn't take our calls after the final payment went through. He asked us to take early delivery so he could participate in a sales contest, and we accommodated him. But he absolutely didn't care what happened once the invoice was paid.
- customer service was also useless until my husband went in, told them they messed up on the laundry pipes and demanded they give us the pipes for free. He also asked for our money back on a microwave we ordered that wasn't yet in stock, and said we do want to buy a microwave, but not from them

Thank goodness we didn't have to move into the new house immediately because if we did, we'd have no laundry, microwave or dishwasher for 4 weeks.

What's worse is we went in Aug. 2014 when I was 37 weeks pregnant, made the purchases, and told Manny I would deliver soon and we didn't want any hassles. Soon after I gave birth is when my husband had to keep dealing with this nonsense from The Brick.

Save yourself the trouble and just go to a mom & pop furniture company. The Brick is terrible at showing even basic consideration for its customers.

Visited the Brick in Scarborough (Warden and Eglinton)looking for living room furniture and a home theatre for our new condo. We had a clear idea of what we were looking for and the price range. Didn't experience any pushy sales people; staff were around and available but not "hovering". After browsing for awhile we found what we wanted. When we were ready we approached Bob, one of the nearby sales reps. Bob was exceptional. Very professional and personable. We were able to negotiate a great deal with him for all of our items (including a floor model we bought "as is"), and the classic "I'll need to clear this with the manager first" scenario only took a few minutes with absolutely no haggling. Three separate deliveries were arranged d/t stock availability and all were to be completed within the next four weeks, which worked well for us. Each delivery experience was completely different from the others. One delivery involved numerous phone calls to Bob and the management of the store on delivery day to locate the truck and to confirm whether our items were on it as we didn't hear anything from the driver at all as had been previously arranged. When I got sick of waiting, I called the store for assistance. Bob and his manager were stellar, going above and beyond to help me by contacting the warehouse and the driver themselves before giving me the contact information. When the truck finally did arrive, two guys with serious attitude literally threw our stuff on the living room floor and left it there (they didn't take their boots off, and the home theatre box was dropped and left on it's end) after telling us that they knew we'd "complained". Second delivery went a little more smoothly (different guys and this time they called and showed up slightly later than the stated time window). I then got a callfrom the warehouse a few days later. Our final item had arrived in stock earlier than planned, so an earlier delivery date was offered at our convenience (which we appreciated). The day was arranged, then it came and we heard nothing. Waited for a few hours then was on the verge of calling Bob again for help when the driver called from his cell to say he was in the lobby, could I meet him there? I went downstairs and saw the driver, looking exhausted and flustered, holding our glass entertainment system TV stand box in his hands (no cart, and he was having trouble keeping his grip on the box as it was very heavy, and wet/soggy at one end). Apparently he said was overbooked and was loading/unloading the truck and delivering by himself all day. Although it was now 9:30 p.m., he said he had 6 more deliveries to do. Were it not for his red "Brick" staff sweatshirt, I would not have believed he was from the Brick. We got the box safely up to the condo together. Suffice it to say, the Brick needs to work on bringing some consistency, care, communication and professionalism to its delivery department. Unfortunately (and despite a great sales experience) we won't do or recommend business with the Brick again because of their delivery experience. On another more positive note, the home theatre was not damaged, fortunately, and everything else arrived in good shape..

I bought a dresser at a reduced cost, which was on display on the Brick's showrrom.
It had a missing handle. I thought I would have to replace all the handles, but was surprised when the sales person said they would provide the handle. Which they did.
I had to order it and then go and pick-it-up, but it was worth it, and they were very pleasant about the entire thing.
It was a great experience.

The customer service at The brick store are very friendly they tried so hard to fulfill my requirements. The only thing that I am a little bit disappointed is because I have to wait two months for my shipment to arrive.

Price was good as there was a sale on at the time. problem was with the delivery as the original date was delayed and had difficulties coordinating delivery after that.

The Brick really needs to revamp their customer service protocols. I put a 50% deposit down on my purchase and when I requested a specific delivery date, they inputted a delivery date that was 2 weeks before the date I requested. I advised them that my newly constructed home will not be ready by the date they selected but they informed me that this is how their system works and all they had to do was manually observe the inventory stock. In this day and age of computers and technology, I found this to be absurb. I am very disappointed in the Brick and their service.

I purchased a fridge from the Brick and I found the sales people to be extremely pushy....all they cared about was making a sale. They didnt really answer my questions nor did they offer me warranty on my fridge, which was needed.

I get a builders discount at The Brick so I decided to take a look. The sales people DOG you and follow you around the entire time. It is almost as if they are assigned to follow you. I just want to be left alone to shop in peace! The one in Burlington is much better then the one in Mississauga. They should have some sort of company policy that stops the sales people from harassing you every step you take.

Everytime you go into the brick they follow you around the whole store. Even when asked to be left alone, now someone else is learking over your shoulder. So I want to look and try out the furniture first. I just hate that. Stephanie