I went there with my boyfriend to find some stuff for his tank and fish. It's pretty cramped in there with stuff and pretty quite and slow. It seemed like they have a lot of stuff but the price isn't really the best, nor the expertise. We coudln't find what my boyfriend was looking for. We coudln't get a definite answer either so we just decided to go check out other places.

the poor service and high prices made me change stores.the price of substrate was double pets marts price.sorry i will take a 10 min train ride.i paid $19.99 for the same 20 kilo bag

OMG...avoid this place. Went in prepared to spend a bundle on new small tank, but got HUGE attitude instead from the sales clerk. I ask kindly to the clerk and said I'd like to buy a specific tank. He answered "no you don't" and proceed to be condesending the entire rest of our visit there. He tried to sell me up to another tank. The tank he wanted to sell us was more expensive for what I'd wanted, smaller and a hell of a lot more unattractive.. I literally felt like we were in a used car dealership. Anything I was interested in, he said "no, you don't want that, here's something I think is better (more expensive)". Its like..."are you a fortuneteller?" "you really know what I want?" This guy lost a big sale for the store. Was going to start off with $160 tank + accessories...what he got from me was a sale of under $30. WON'T BE BACK!!

I am impressed with the level of cleanliness and care provided to animals in this store. Too often do you see poor conditions in a pet stores. However you do pay for this level of store and their staff effort is reflected in the prices. The service is erratic. I've had some great service here and some poor.

I used to shop here quite regularly, I own a 30 gallon freshwater tank and a 90 gallon saltwater tank and even though the prices were outrageous I shopped here because it was local. Over the years I've seen all the good staff deteriorate and all that's left is the rising prices and moody owner. After 10 years of shopping here I've moved onto better prices and friendly service at J&L Aquatics. It's sad as I wanted to support my West End business but I just can't line this womans pockets anymore.