Chimney sweep, cleaning & inspection
- Approximate cost of services:
- $250.00
- Company Response
Thank you for your feedback Paul. I am very proud of our staff and their commitment to Customer Service.
Chimney sweep, cleaning & inspection
Thank you for your feedback Paul. I am very proud of our staff and their commitment to Customer Service.
Thank you for the great review Jason. We take great care in selecting our staff so to hear this type of feedback is very gratifying.
Kindest regards,
Marc
Thanks very much for your feedback. It is our absolute joy to serve.
Kindest regards,
Marc
Thank you for your feedback Paul. We really appreciate hearing from our customers and are always sure to pass it on to whichever Technician serviced your home. In fact we have a huge bulletin board in our back office where we recognize our Techs for feedback such as this. It is our joy to serve our customers.
Kindest regards,
Marc
Thank you very much for your kind words Salman. This kind of feedback is very important to our company because our customer service is a critical component of our success. In our staff meetings, we often talk about exceeding customer expectations. I'm glad to hear our customer service person on the phone and the technician who attended your home addressed your problem.
Kindest regards,
Marc
Thank you for the feedback Mike & Ana. I'm sorry our Technician missed the plugged screen on the first visit. He definitely should have noticed that. The day after the second Technician was out to your home, he took the first Tech aside and reminded him that in our business we have to be very careful not to overlook situations such as this. I'm sorry it happened, but it also gave us an opportunity for what we refer to as a "teachable moment".
Kindest regards,
Marc
Thanks again for more feedback. We agree.... Fred is awesome! We are very fortunate to have Technicians who understand how important the work they do is and who care about our customers.
Kindest regards,
Marc
Thank you for the feedback Neal. So glad we could be of service.
Kindest regards,
Marc
Thank you for the feedback. We will definitely pass your remarks on to Fred.
Kindest regards,
Marc
Thank you for your feedback Mike. We love showing the kids what we are doing. They usually find it pretty interesting especially when we tell them we are getting the chimney ready for Santa. Who knows... maybe there is a future chimney sweep watching us!
Kindest regards,
Marc
Your peace of mind is our business! Our mission is to be the most trusted service company in the GTA.