Roofix Services Inc

Roofing
Burnaby BC V5A 3C2
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HomeStars
Roofing
Roofix Services Inc
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60%

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Reviews by rating (past 12 months)

Reviews for Roofix Services Inc

Average customer rating:
7.4 10 (7 reviews)

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Private User
Private User
Private User reviews Vancouver, BC
0/10

Overpriced, only did half the job, rude people

Do not call these people unless you like overpriced, disappointing work.
They have some weird clause where they wont fix a roof unless its actively leaking. So they show up for 500 bucks, but will not fix the problem unless its actively pouring into your home, but you can call them back when its raining for another 500 bucks??
They get really rude and aggressive when you question their work, prices or tactics, too, kind of making fun of you like oh, you cant afford us, eh? Take my advice and Go elsewhere my friends.

Approximate cost of services:
$1,300.00
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Company Response

Each successive review Mary leaves becomes more elaborate and further from the truth.
This customer has been verbally abusive to our staff and service teams. No member of our team has been rude nor aggressive with this client & we have made our best efforts to address and resolve her issue (which we are still unclear of exactly what it is...), we have the email correspondence chain to support this. The Client was informed of and agreed to our pricing levels and service protocol prior to attendance. Pricing was demonstrated to be within industry standards for the requested service.
The Client had requested her entire roof to be tarped to get her through the winter. This was a time and materials service call. Client was only charged for the time spent on site and materials' used. On attending her roof she was informed that only half the roof needed tarping, and the other half appeared to be in good and serviceable condition, and we recommended not to tarp this half of the roof, we do try provide the best advice to our clients and save the client money by not doing unnecessary work. Pictures of the condition and installation of the poor half (South elevation) were provided to the client as well as picture of the North elevation (good half). The client continued to argue that we tarped the wrong side of the roof and did a half job despite the pictorial evidence and continued using foul and derogatory language with our staff.

The client then informed us that she did not have the funds to pay for the services she contracted and we would just have to wait. We informed the client that if she still wanted the whole roof tarped we are happy to come back and only charge for additional time on site however did not recommend it. She refused.
The tarps were installed as per standard installation practices. We use tarping as a last resort in emergency situations with no other alternatives. Tarps are considered temporary measures against water ingress until such time as a roof can be permanently repaired or replaced. Installing tarps requires the penetration of the roof covering with fasteners and if the roof is in serviceable condition it is not something we recommend.
The client continues to complain about the installation, and our services, and leave derogatory reviews. We will respectfully agree to disagree, and wish her the best of luck with her roof.

C&C from North Vancouver
C&C from North Vancouver
7 reviews North Vancouver, BC
10/10

Leaking skylights in Vancouver and Whistler

Our skylights in Vancouver were leaking due to heavy rain. RooFix came & worked at stopping the leakage. They basically protected our drywall from getting more damaged & it worked. It stayed dry until we installed a new roof.
We then had another problem at Whistler and their staff drove up & did an excellent job again. Both issues were successfully resolved by their staff.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Ed Jackson from Vancouver
Ed Jackson from Vancouver
4 reviews Vancouver, BC
8/10

Garage Roof Replacement and Gutter Repair

Roofix replaced our garage roof and repaired two vey high and difficult to reach gutters. This is a very professional company with experienced and capable staff. The cleanup was a minor problem but the job results were excellent.

Approximate cost of services:
$3,500.00
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Jing Man from Burnaby
Jing Man from Burnaby
5 reviews Burnaby, BC
6/10

roofing

They are quick to respond but they charge a lot more than other companies. They seem professional and were able to stop leak but the price is way too high.

Approximate cost of services:
$250.00
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ALKA AGRAWAL from Port Moody
ALKA AGRAWAL from Port Moody
2 reviews Port Moody, BC
10/10

roof fixing

3-4 days we were leaving on a holiday we noticed some water leaking from 2-3 different places in our roof. We immediately called roofix people and they were very responsive to the urgency for our prject. A little expensive. But good and responsive customer service. would use them again.

Approximate cost of services:
$800.00
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steve cowen in Burnaby
steve cowen in Burnaby
1 review Burnaby, BC
10/10

Concrete Tile maintenance and repairs

I had several leaks on my 13 year old tile roof. Roofix came out and help me understand how the moss build up actually causes leaks. There price was high, but their service was great. All the leaks stopped, their service people were courteous and seemed to know what they were talking about. They cleaned my gutters, fix a small, slow leak on my skylight and even cleaned it! Replaced some broken tiles and even left some extra ones for the future. I'm probably going to have them back next year; will get moss metal strips installed and look at my Duradek.

Approximate cost of services:
$0.00
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Glen Saki in Vancouver
Glen Saki in Vancouver
2 reviews W VANCOUVER, BC

First Review

8/10

fix roof peak

They were efficient and professional. A little expensive but it took two people all day to do the job. They replaced the shingles covering the peak of the roof and put in spike belts. They were a little expensive but offered good service.

Approximate cost of services:
$1,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roofix Services Inc

Whether you are looking to Replace, Maintain, or Repair your existing roof assembly, RooFix is a full service roofing company here to provide the solution to your roofing problem. Our roofers are government certified, full time uniformed RooFix employees, backed by a highly trained and experienced support staff, we can ...
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