Aire Max Heating & Cooling Inc

Heating & Air Conditioning
Toronto ON M3H 2S4
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Chris Weisdorf
Chris Weisdorf
17 reviews Oshawa, ON
10/10

Emergency furnace replacement

Worst case scenario: Christmas just passes and on midnight, Boxing Day, the furnace dies making a God awful sound. I immediately scrambled to put out numerous requests for quotes. The morning of Boxing Day I made followup calls. The only one who picked up was Max. So when he says he offers "emergency service", HE MEANS IT! He was here a couple of hours to later to assess the situation.

He said he could replace the bad part, which would be expensive and not worth it given the age of our furnace (which we inherited after buying this house a few months back). It would also take a couple of days to get the part due to it being in the middle of the holidays. We opted for a full replacement, based on his assessment and the reviews read on this site the night before.

We agreed on a price and scheduled that the full replacement be performed later on that day. Max estimated 7-8 hours in total for the work. He showed up about 4 hours later and worked until the night. The total time for the install came in just above 6 hours.

He didn't ask for money up front. He didn't pressure me for the work. He didn't charge a huge premium to do the work on a holiday. And, last but not least, he didn't skimp on the actual, final product. The furnace, which I checked after the fact, is absolutely top of the line, 95% efficient. Guaranteed, with full warranty.

There aren't many honest dealers out there anymore. And when you're under the gun, many people will take full advantage of your situation. Max is a rare one and I'm lucky to know him. I don't know what I would have done he didn't show up, or balked at the job when no one else even returned my calls or e-mails. I won't forget it. Max will service all of our HVAC needs as long as he's in business. I can't recommend him highly enough.

Approximate cost of services:
$2,700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are happy that we have a great client like you, as you mentioned we are trying to do service to our customer as fast as possible and also better service, we don't push for new equipment, first we try solve problems with service or minimum expense after we suggest to new installation, any way we are happy that we reached our goal that is one thing in Aire Max "Customers satisfaction"