If your freezer at home is not freezing, try cleaning the condenser coil to see if it makes a difference. Condenser coils should be cleaned every 6-12 months as part of the maintenance routine. There may also be an issue with your evaporator fan motor which needs to be replaced if it is not running properly.
Sent them a message in the evening after I realized the fridge was not cooling. Nobody called me the following morning, then I had to call them to send a technician which they did after a few hours. The technician...