House Depot Home Services

Heating & Air Conditioning
68 Holcolm Rd Toronto ON M2N 2C7
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Vincent
Vincent
1 review Toronto, ON
3/10

Electrical for backyard studio

I wouldn't give one star since the actual work done by the junior electrician was very good and he was very helpful and professional. However, the actual project management by the boss in charge was one of the worst I have seen with regular delays in stated timelines, last minute notice that I needed to fix something instead of any kind of proactiveness to keep timelines on track, several useless upselling attempts, very last minute registration of the HVAC warranty (dependent on House Depot), and regular flip-flops in recommendations on the work to be done. In the end, the electrical and HVAC install work done with House Depot constantly delayed the whole renovation project. I would not recommend this group unless you work with the junior electrician directly, since the manager doesn't do much and is very hard to work with.

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Company Response

Hi Vincent,

First off, thank you for your feedback. We appreciate you sharing your thoughts here. However, we do want to use this opportunity to clarify a few things. We have to follow certain rules and regulations that are not in favor of our clients sometimes.

We want you to know that we will be passing your comments on the manager and the junior electrician. We want to make sure your voice is heard as we continue to improve, and hope you won’t hesitate to reach out if there’s anything we can do to make this better.

Thank you for your time and your review.

All the best,

House Depot Team