We hired Canada's restoration services for mold remediation in our kitchen. during the quoting process we asked the estimator (Jorge) for a full quote for remediation and putting our kitchen back together. he could only provide a quote for the remediation part of the work at the time, and once they knew what they were working with and the wall was opened up he would quote us on putting it all back together.
His team came and did a good job on the mold removal. Once they were done, we contacted the estimator to quote on us new attic insulation/drywall/paint/kitchen cupboards, and all of our requests for a quote have gone unanswered for the past 2 weeks, and the job is too small to bring someone else in, and now we're left with a draft in our kitchen and no cupboards and nobody to do the work.
Extremely disappointed with the lack of responsiveness for us trying to hire a company to do the job they promised they would do. Can't believe the lack of professionalism. If the job was too small, or you don't have a crew to do the work, why not tell us? Why avoid our requests multiple times? We're trying to give you money! would NOT recommend these guys.
- Company Response
Please accept our apologies for this. I have spoken to Jorge, he will be contacting you today to resolve this matter. Please know you can contact me directly at anytime at 8885510415 ext 112 if any further issues arise.-Laura, Customer Service Manager.