Reliance Home Comfort

Booked maintenance TWICE for a rental property. Paid for all tenants to be notified and property manager on site for the 4 hour window. There failed to show up or call TWICE! Even while we were on the phone with Reliance figuring out when the tech was coming as nearing end of window. They reported that they had called us but no one answered so they left - HOWEVER it came in at a time when we were on the PHONE WITH RELIANCE so it shows its was actually impossible to miss their call. We have escalated the issue to consumer relations at Reliance and still waiting for a call back a day later. No call back. Reliance subs the jobs out to local companies to do the service and maintenance calls and if they are busy with their own jobs they don't show up, don't call. It is a waste of everyone's times, owners, tenants, property mangers, etc. I pay every month for maintenance package that no one shows up or does any work. This is not the first incident its not even the 10th. Will switch providers when contract is over. Don't sign up to begin with and save your self the headache. Big company with poor customer service