Part of the reason I decided to go with Easy2Go Movers in the first place was how high their homestar reviews were, but I was in for a nasty shock. Moving cities is incredibly stressful and I was already on edge when the movers were more than an hour late. I wasn't notified that this would happen right away. Instead, 20 minutes past when they were supposed to be there I got a call. They said there were problems with the truck, but then I should have been notified.
The move also took much longer than they estimated. Despite me having sent a comprehensive list of items that would be moved, it took 3.5 hours to even get out the door rather than the 2 that were quoted. That said, it looked like the items were nicely packed.
The move was finished with only minor hiccups after that, but when the price was relayed to me it was more than $500 more than had been quoted. I expected it to be a little higher than the original quote and had pulled out more cash than was necessary and I still didn't have enough. I ended up having to pay partially through credit card and the rest through cash.
Afterward, inspecting my furniture I'm seeing dings and scratches. So even though it looked nicely wrapped, something must have happened in the truck. I'm really disappointed.
- Company Response
your contract specifies hourly rate, which means it just goes by the time used. You were billed accordingly to the time used. For the volume of goods we moved for you it was standard industry moving time. We shrink-wrap all your furniture, blanketed and taped up. Perhaps the quoted time was given prior to receiving inventory.
As you can see in other reviews, we are known for our customer satisfaction. We would like the opportunity to talk and investigate your feedback further. You can call 647-202-8587.
Customer service Manager