I have a Samsung refrigerator that needs repair. I have to work with ARS and they have pushed my repair from the beginning of September to the 3rd week in September. The initial technician that looked at the fridge indicated that he would need to schedule a system technician and he would document the issue as urgent. I am sitting without a freezer and ARS has no firm plan for getting the work done. I have to go through ARS due to the work being Samsung Warranty. I would not recommend this company for any appliance repair.