Gateway Roofing & Contracting Ltd

Roofing
Hamilton ON L0R 1C0
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HomeStars  >  Roofing in Ancaster  >  Gateway Roofing & Contracting Ltd  >  new roof, siding , eavetroughs and soffits
john
john
1 review Hamilton, ON
7/10

new roof, siding , eavetroughs and soffits

Roofing installers were great, task was completed in one day. Problem arose with siding installation. There was only one installer, who often would work only half days, or not come at all. Owner was trying to hire additional crew members. Difficult during Covid. I had to ask the owner to assist the installer. Took 3 weeks to complete. Should have only taken one. Cleanup after siding installation should have been better. I did my best to clean up the metal pieces but must have missed some as my lawn mower caught on fire during grass cutting. Cutting of siding was done in the backyard. A tarp should have been used each and every day to collect the cuttings. Eaves and Soffits installation crew was good.
I did have to call to finish and improve some tasks. The owner was responsive to my questions and concerns. Quality of work seems to be ok, I will review in a years time. More customer service and job supervision was however required by the owner once a job has started to ensure customer satisfaction. I got the impression the focus was on two many jobs at once. Once started the focus needs to be completing the job at hand before moving on to the next job.
Would recommend for roofing, eaves and soffits. Would not recommend for siding installations

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Previous versions of this review:

john
john
1 review Hamilton, ON
6/10

new roof, siding , eavetroughs and soffits

Roofing installers were great, task was completed in one day. Problem arose with siding installation. There was only one installer, who often would work only half days, or not come at all. Owner was trying to hire additional crew members. Difficult during Covid. I had to ask the owner to assist the installer. Took 3 weeks to complete. Should have only taken one. Cleanup after siding installation should have been better. I did my best to clean up the metal pieces but must have missed some as my lawn mower caught on fire during grass cutting. Cutting of siding was done in the backyard. A tarp should have been used each and every day to collect the cuttings. Eaves and Soffits installation crew was good.
I did have to call to finish and improve some tasks. The owner was responsive to my questions and concerns. Quality of work seems to be ok, I will review in a years time. More customer service and job supervision was however required by the owner once a job has started to ensure customer satisfaction. I got the impression the focus was on two many jobs at once. Once started the focus needs to be completing the job at hand before moving on to the next job.
Would recommend for roofing, eaves and soffits. Would not recommend for siding installations

Was this review helpful?