The consultation was great. Was able to answer all my questions. He came to my house, made lots of recommendations & provided a plethora of information that helped us narrow down the myriad of options to decide exactly what we wanted. Consultation phase gets a solid 10/10.
The shutters look great, but unfortunately there are a few minor issues (minus 1 star for all of these combined) and 1 medium level concern (minus 2 stars for this). Without these issues, I would give a perfect 10/10 because the service was otherwise excellent.
That minor items I'm willing to live with, mostly just slight variances from expectations. The biggest issue would be that there are small gaps in some of the corners of the shutter frames. Either they were made the wrong size or installed just slightly incorrectly. It's only noticeable if you look directly at the frames, so as I said, I'm willing to live with it. Maybe I'll put some silicone in the gaps myself.
The medium level concern is that the handles to open/close the casement windows hit the inside of the shutter frames, thus rendering it impossible to open the windows. This should have been identified at measurement time and factored into the construction so this problem didn't occur. But it wasn't, resulting in a post install retroactive fix of cutting out chunks of the frame out so the handles can move enough to open, although they do scrape up against the frame a bit, but it's possible to open them. But the cuts are blocky, with slightly sharp corners. It's a subpar fix on an otherwise great product (without this, it would be just the handful of minor issues I'm willing to live with).