The water heater was in operation for the last 7-8 years. Then an issue happened with the ignition and it wouldn't heat. Following a call to Reliance, Ashley and Ishwar from LG Home Comfort came in on the next day. They tried their best to repair the unit but it wasn't still working. So, they went back to fetch a new water heater for me (I was covered by the Home Comfort Rental) and did the installation on the same day, to my great relief. It was a very personalized service and I thank them for their professional and timely attitude.