We were relocating to another province for my husband work and only had so much money to move. So we got a bunch of quotes. And went with a company called Total Care Moving based out of Brampton Ontario. They were great until after we paid them. As after they delivered our stuff we noticed a few boxes of clothes missing and a mini fridge that we used to store milk for our twin boys. As we unpacked some more we found move stuff broken, canister set, the insert for the crockpot that we just bought a few months ago and nacho dish(all ceramic). I have since tried to each this company multiple times and left several messages. They haven't been in been in contact with us at all. They have also since blocked my number so it goes straight to voicemail.
- Approximate cost of services:
- $7,000.00
- Company Response
Hi Jennifer,
We are actually based in Toronto, ON not Brampton, ON.
You moved back in May and are just now claiming damages and missing items. It does not take 3 months to realize this. It's well passed that allocated timeline to make a claim and completely unreasonable to think that after so much time you could. You or your husband never mentioned anything after the delivery was completed. Why didn't you or your husband contact us right away? 3 months later and you expect us to trust that this is the case. We picked up and delivered as per our agreement. There were no claimed damages or missing items. We don't do handouts and cannot even consider sending this through insurance after so long. You have been harass calling us this entire week. Over 20 phone calls a day on both the accounting and main line. Please stop contacting us, there is nothing that we can do for you 3 months later. We will take the bad review just stop calling out like this. That's not how this works. You cannot tell us that you only noticed now, it doesn't make any logical sense. Take care -Total Care Moving