We have a strange old house that has had some dubious DIY work done before we purchased and we are getting used to every install/upgrade being complicated. We are now prepared to expect the unexpected and this new furnace and AC wasn't any different. Mark and his team were easy to get in touch with and they were dedicated to finishing the job within the quoted budget, even though the job took much more sweat and tears than anticipated. It was quite a journey but we got there. I am thankful to Mark and his team for all their hard work and open communication.